About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.

Key Responsibilities

• Support customer swap & return processes in line with M-KOPA reverse logistics policy
• Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
• Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
• Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
• Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers

Incumbent Requirements

• A bachelor’s degree from a recognised institution / university in any field.
• Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• A team player with a high level of flexibility
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.
• Excellent customer Care skills -Customer centric with commitment to deliver
• Possession of basic numerical skills
• Team work with high levels of flexibility.
• Demonstrate high level of integrity, work ethics, proactive and positive attitude.
• Exceptional communication, interpersonal, problem solving and analytical skills
• Report-writing and presentation skills.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.