Job Title:  Custodial Services Supervisor

Organization: Centenary Bank

Duty Station:  Kampala, Uganda

Reports to: Manager Custodial Services

About the Company:

Centenary Bank is a leading Commercial Microfinance Bank serving over a third of the banking population with services that can be accessed across 80 branches, 191 ATMs and over 5,200 CenteAgents and other digital platforms.

Job Summary:   Responsible for providing operational support for the custodial services unit and ensure operational efficiency of the unit including the safekeeping and administration of client assets

Key Duties and Responsibilities:

Business

• Contribute to development of the custodial services strategy and recommend initiatives that enhance client relationships
• Conduct annual process review for improvement through analysis and optimization of custodial processes to enhance efficiency and customer satisfaction
• Collaborate with other support and back-office units and ensure that the service provided is as per approved standards
• Collaborate with Product Development, Marketing and Branding and Communication to ensure that customers from this segment are offered the solutions according to their needs
• Recommend changes in offerings, processes, and products to meet the customer expectations.

Reporting & Compliance

• Develop periodic reports to the Board of trustees and ensure adherence to regulatory reporting guidelines
• Prepare annual budget and budget forecast and monitor monthly performance of the assigned custodial Business
• Ensure adherence to regulatory requirements (BOU, URBRA, CMA), industry standards and ensure all risks associated with custodial services are mitigated

Sales

• Spearhead the development and implementation of new Custody Services products and identify opportunities for growth and expansion of custodial services
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined business objectives
• Support in developing and preparing standard proposals and presentations for banking services that will be pitched to potential clients
• Provide guidance to the sales team and support the team to grow and manage portfolios though cross selling, relationship management and resolving customer queries in a timely manner.
• Support in the onboarding of retirement (Defined and contributory) schemes, and unit trusts.
• Train and mentor branch staff and relationship managers on Custodial products and services

Customer Relationship Management

• Build and maintain relationships with clients and beneficiaries, understanding their needs and preferences.
• Act as an RM for the assigned portfolio of managed umbrella schemes, retirement schemes and unit trusts.
• Work closely with client relationship teams and internal stakeholders to provide the best customer experience to boost utilization of products and solutions under Custodial Business

• Degree in commerce, business administration or rated business course and Professional qualification in any of the following ACCA, CPA, CMFC
• Certificate in Trustee Training Programme
• Knowledge of pension scheme administration and fund management services
• Business Development, Relationship Management and Customer Service Skills
• Good understanding of statutory and regulatory requirements of corporate governance, business, and banking operations

Required Experience and Competences:

• Minimum of five (5) years Banking Experience – Three (3) of which MUST be in Custodial Services
• 2 years’ experience in operations of Custodial Services

Required Skills:

• Delivering Customer Expectations
• Relationship Management
• Negotiation Skills
• Relating and Networking
• Understand data and providing solutions
• Writing and Reporting
• Financial and business acumen
• Communication and interpersonal Skills
• Analytical skills

If you are interested in joining a dynamic team in a fast-paced work environment and meet fully the requirements above, please:

Fill the form and attach an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892,  Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees.

E-mail the above to: Talent_sourcing@centenarybank.co.ug

Note: Only shortlisted candidates will, be contacted.