JOB DETAILS:
ShipShap is a fast-growing tech startup that is on a mission to build the future of eCommerce by redefining the shipping software layer in Africa and the Middle East.
We connect merchants to world-class shipping carriers around the globe through one API and dashboard. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available. We provide our e-commerce businesses, marketplaces and platforms with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Your core responsibilities will include:
• Sales/Operational Leadership: Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company's overarching goals and objectives.
• Sales Optimization: Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.

• Vendor and Partner Management: Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.
• Team Development: Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.

• Performance Monitoring: Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.

• Compliance and Risk Management: Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.

We are looking for someone with:
Core requirements to perform responsibilities:
• Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
• Strong knowledge of the eCommerce and shipping market in Africa.

• Able to lead and scale up 10x a cross-functional team.
• Able to build HR, Finance and Ops functions.
• Working knowledge of data analysis and performance/operation metrics.
• Excellent interpersonal, written and verbal communication skills.
• High attention to detail even under pressure and tight deadlines.

Bonus points/nice to have
• Work experience with eCommerce and/or logistics in Africa/Middle East.
• MBA degree

Who we are:
• Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.

We show up for our mission by:
• Starting with Why.
• Moving fast and shipping things.
• Assuming good intent.
• Keeping things transparent - we are open with others and ourselves.
• Learning fast and deep
• Not reinventing the wheel.

We pride ourselves on:
• Having low ego - we are humble, self aware & respectful.
• Being empathetic and showing compassion.
• Staying adaptable - we are innately curious and constantly learning and changing.
• Being remarkable - we are resourceful and effective.