Job Title:  Consultant, Technical Support (Contract)

Organisation: Stanbic Bank Uganda Limited

Duty Station:    Kampala, Uganda

About the Company:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:   To provide software and hardware first line support, resolve calls logged and system maintenance in the region to maintain efficient business functions. To log IT production incidents with 2nd line and 3rd line support and follow up with for resolution. To implement software and hardware changes for end-users. The role of officer technical support plays a critical role in ensuring the unit’s technical operations, it mainly focuses on offering first line support, handling initial inquiries and passing on more complex issues to higher level technical. This first line support ensures minimal service downtime, drives efficiency, enhances overall customer experience and satisfaction.

The role is crucial in tracking and enabling conformance to operational excellence SLAs.

• Type of Qualification: Degree
• Field of Study: Information Technology or University graduate with a degree in Computer Science, IT or a related subject .
• Certifications in related IT fields (  AWS, CISCO, CompTIA. Microsoft Certified Professional)
• Experience Required
• Delivery Enablement
• Technology
• 2-3 years’ experience in a related field.
• Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies:

• Application Knowledge for Support
• Capacity Management
• Database Administration
• License Management
• Service Level Management
• Service Management Processes