JOB DETAILS:

Role overview

• • Pezesha is a fast-growing digital credit provider and financing platform focused on serving underserved SMEs in Kenya and Uganda. As we continue to scale our impact and improve our credit processes, we are seeking ato support enhancements to its collections processes for Kenya and Uganda Operations.
  • full-time Collections expert Consultant
  • This is a, with the potential for renewal based on performance and evolving business needs.
  • 12-month full-time consulting contract

Objectives & Responsibilities

• • Evaluate existing collections strategy and identify potential areas for improvement
  • Design and implement an effective collections strategy, leveraging industry best practices to deliver strong recovery rates and reduce delinquency
  • Support development of machine learning models for automated collections and fraud detection
  • Integrate digital tools, such as automated reminders, payment tracking and customer support systems with existing systems and processes
  • Ensure collections and risk management frameworks comply with regulatory requirements and internal governance policies
  • Come up with strategies to effectively work with external debt collectors and establish smooth transition with well-defined processes, clear roles, and efficient communication channels and monitoring of their performance
  • Join the credit committee and offer insights based on weekly performance reviews to enhance the overall loan book performance
  • Drive continuous improvement initiatives aimed at enhancing the overall credit experience for both customers and internal teams
  • Enhance data collections and capture processes to support customer life-cycle management using real-time reports

Deliverables

• Updated collections policy created to drive strong portfolio performance
• Cash flow monitoring and at-risk borrower reports developed
• Automated collections platform launched and integrated with loan management system
• Customer support mechanism established and implemented to enhance collections
• Training materials for staff developed and staff trained on automated collections processes
• Clear collections KPIs and targets across all portfolios set, in consultation with finance team

Qualifications

• Bachelor’s or Master’s degree in Actuarial Science, Finance, Business or a related field
• At least 7 years managing collections for lending institutions
• Expertise in collections automation and digital recovery strategies
• Strong knowledge of regulatory requirements for debt collection
• Prior experience in providing consultancy and/or leadership in loan collections
• Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders
• Ability to collaborate effectively with cross-functional teams and external partners to achieve project objectives