JOB DETAILS:

Location: Kampala, Uganda
Reports to: Head of Collections

About Premier Credit Uganda
Premier Credit Uganda is a dynamic and growing credit-only microfinance institution dedicated to offering inclusive financial solutions to individuals and businesses. With a strong presence across the country, we are committed to responsible lending, portfolio growth, and sustainable client relationships.

We are seeking a Collections Supervisor to strengthen our collections function, drive recoveries, and support the achievement of our portfolio quality targets.

Role Purpose
The Collections Supervisor will oversee branch-level and field collections, monitor arrears performance, coach collections staff, and implement effective recovery strategies. The role requires strong field leadership, analytical discipline, and cross-functional collaboration to ensure timely repayments, maintain portfolio quality, and minimise credit losses.

Key Responsibilities
• Supervise and coach Collections Officers to deliver targeted recoveries on:
• Non-Performing Accounts (NPAs)
• Collections of written-off accounts
• Achieve acceptable portfolio quality targets of:
• Monitor and report o performance and ensure strict adherence to collection policies.
• Ensure deliquency escalation policy compliance across all recovery actions.
• Foreclose securities where necessary in line with company policies and legal requirements.
• Enforce repayment plans and ensure strict client adherence.
• Work closely with Product Heads, Regional Managers, and Branch Managers to align recovery strategies with product performance and regional portfolio dynamics.
• Liaise with legal, compliance, and credit administration teams on escalated or complex cases.
• Conduct regular portfolio reviews and recommend corrective action plans to management.
• Promote a culture of discipline, accountability, and results within the collections function.

Qualifications & Experience
• Bachelor’s degree in Business, Finance, or related field.
• Minimum 3 years’ experience in collections or credit management, with at least 1 year in a supervisory role (experience in microfinance or SACCO will be an added advantage).
• Strong knowledge of microfinance/retail banking collections and recovery practices.
• Demonstrated ability to achieve strict Portfolio at risk targets and recovery targets, including written-off accounts.
• Excellent leadership, coaching, and team performance management skills.
• Strong analytical, reporting, and problem-solving skills.

Key Competencies
• Target-driven with proven execution capability.
• Strong interpersonal and communication skills.
• Ability to manage pressure and resolve conflicts professionally.
• High integrity, resilience, and commitment to company values.

Why Join Us?
At Premier Credit Uganda, you will play a pivotal role in protecting portfolio quality and ensuring financial sustainability. This is an opportunity to build your career in a supportive yet performance-driven environment

Send your CV and cover letter to jobs@premiercredit.co.ug by [2nd October 2025], clearly indicating “Collections Supervisor” in the subject line.