JOB DETAILS:
Job Description Coca-Cola Beverages Africa (CCBA) is the largest African Coca-Cola Bottler, accounting for 40% of all Coca-Cola volumes on the continent. In Uganda, we are currently seeking to recruit a Cold Drink Equipment (CDE) Clerkat Namanve Plant in Kampala.

Asa CDE Clerk, you will report directly to the Team Leader Vtrack & CDE Replacement.

Key Purpose Statement
The Cold Drink Equipment Clerk provides administrative and logistical support to the cold drink equipment service team. This role ensures efficient scheduling, accurate record-keeping, and smooth coordination between technicians, customers, and inventory management to maintain and repair beverage dispensing equipment.

Key Duties & Responsibilities
• Prepare, organize, and maintain work orders, service records, and equipment logs.
• Create, organize, and update service work orders, schedules, and equipment maintenance records.

• Process incoming service requests and prioritize based on urgency and resources.

• Track warranty information and assist in filing claims for defective equipment.
• Ensure accurate data entry into service management systems.

• Maintain documentation for equipment warranties and service contracts
• Track and manage inventory levels of equipment parts and supplies.

• Communicate work orders, service details, and customer requirements to technicians.

• Review and process completed service reports, ensuring accuracy and completeness.
• Monitor adherence to company policies, safety standards, and industry regulations.

• Prepare periodic reports on service performance, costs, and inventory levels.

Skills, Experience & Education
Qualifications & Experience
• Minimum requirement: Diploma in refrigeration & Air Conditioning or equivalent; additional training or certification in logistics, administration, or technical fields is a plus.
• 1-2 years of experience in administrative or customer service roles, ideally in a technical or equipment service environment

Skills/ Competencies /Attributes
• Ability to adhere to work assignments and meet designated deadlines.
• Demonstrates behaviour of professional and personal ethics transparency and openness to encourage respect and similar behaviour from colleagues in the workplace.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in office software (e.g., MS Office, inventory management systems).
• Basic knowledge of cold drink equipment or willingness to learn technical concepts
• Analytical ability and problem solving
• High customer orientation
• Effective conflict management ability