Clothing and Home Sales Assistant
Location | Kampala, Uganda |
Date Posted | June 23, 2022 |
Category |
Sales and Marketing
|
Job Type |
Full-time
|
Currency | UGX |
Description
Job Summary
To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.
- Minimum Qualification:Diploma
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
BUSINESS UNIT Woolworths Africa Stores
JOB TITLE Clothing and Home Sales Assistant
REPORTING TO Clothing & Home Department Manager
MAIN PURPOSE
To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.
KEY OUTCOMES
Demonstrates customer service (Customer)
- Greet, smile and acknowledge customers
- Display a friendly and helpful attitude when interacting with customers
- Identify customer needs in order to provide optimal service
- Attend to customers quickly and effectively
- Takes responsibility for serving the customer and finding solutions to the customer’s queries
- Handle customer questions and queries effectively
- Deal with customer complaints, requests, and queries quickly and efficiently
- Approach all customers and offer assistance in the department.
Applying selling skills (Cross-Selling & Service)
- Meets customers’ needs and expectations by listening to and advising customers
- Offer alternatives if merchandise is not available and or sizes not available
- Achievement of sales and unit targets
Demonstrates product knowledge and standards (Knowledge)
- Implement gridding and rack alignment in accordance with the store guide.
- Know what new lines and promotions have come into their department.
- Know what special events are happening in-store
- Advise customers according to their lifestyle and segmentation and identify the location of products in their department and where in the stockroom
- Able to measure customers correctly
- Complete the fitting room disc control register
Adheres to shopkeeping disciplines (Presentation)
- Ensures the store readiness for trade
- Maintain hygienic, safe and clean sales floor, till points, fitting rooms, and back areas
- Ensures there is sufficient consumables throughout the day
- Support the implementation of loss and control measures.
- Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way, and sizes
Minimize Shrinkage (Knowledge)
- Effective management of stock losses
- Ensure buddy systems is in place in your area
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager
- Awareness & report suspicious individuals in your area to security or management
- Understands and apply all red flag processes and policies and procedures
- Ensure correct pricing of merchandise
- Identify and manage shrinkage hotspots in their departments
- Ensure strict controls in place at fitting room area
Demonstrates personal leadership (Leadership)
- Demonstrates self-discipline with regards to attendance, dress code, hygiene, and timekeeping
- Attends/is informed of the game plan/team meeting to know the day's focus
COMPETENCIES
- Technical & Functional
- Product knowledge
- Possesses detailed information about a product or service, its qualities/properties and uses/applications
- Selling skills
- Persuades client to buy a product or service. Makes a proposal that is acceptable to the client by drawing on product knowledge
- Till processes
- Fitting rooms
- Department stock management
- Store disciplines and housekeeping
- Shrinkage management
Personal Leadership
- Customer service orientation
- Displays a positive attitude when relating to customers
- Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations
Stress tolerance
- Maintains effective work behavior and attitudes in the face of setbacks or pressure.
- Remains calm, stable, and in control of their own emotions and responses
- Honesty and reliability
- Possesses and adherence to high professional standards and principles
- Maintains honesty and fairness
Persuasion
- Convinces others by creating an impact
- Communicates in a manner that is convincing and that influences someone to act in favor of a recommendation
Communication
- Expresses self clearly in an understandable manner verbally and in writing
Decision making
- Examines the options available
- Forecasts the outcomes and impacts of each option and determines which option is the best for a particular situation
Numeracy and literacy
- Possesses mathematical and language skills needed to cope with everyday life
- Able to compute simple mathematical tasks and equations
- Able to read, write and understand commonly used language
Role models the Woolies values
- Quality and Style “Deliver the best”
- Value “A simple and fair deal”
- Service “Think Customer”
- Innovation “Discover the difference”
- Integrity “Do what you say you will do”
- Energy “be passionate and deliver”
- Sustainability “Build for a better future
JOB REQUIREMENTS
- The ability and flexibility to work different shifts.
- Previous work experience in the Retail or Fast Moving Consumer Goods industry would be advantageous.
ADDITIONAL CRITERIA
- Degree or Diploma in a business-related field or customer service formal training