Job Title:  Clients Operations Manager

Organisation: AGL (Africa Global Logistics)

Duty Station: Kampala, Uganda

About Organisation:

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent.

Job Summary:   The Client Operations Manager will supervise the execution of logistics works for a specific client portfolio, manage related communication with clients, and ensure operational excellence.

Key Duties and Responsibilities: 

• Team Management: Lead, motivate, and develop a team to achieve quality of service goals.
• Client Relationship Management: Manage operational relationships with clients, receive transit orders, and provide progress updates.
• File Processing: Monitor and control file processing, ensure SOPs are applied, and allocate files to operators.
• Operational Excellence: Ensure operations are performed with respect to gross margin and disbursements, and control costs.
• Issue Resolution: Identify and resolve operational issues, and alert management and N+1 as necessary.
• Overall, the Client Operations Manager will oversee the execution of logistics works, manage client relationships, and ensure operational excellence.
• Tools:
  • Business software (SPOT, Qlikview)
  • Financial reports: Detail of the costs per COM (monthly)
  • Standard Operating Procedures
• Targets and Goals:
  • 100% target on quality-of-service KPI (including Client’s KPI)
  • 100% target on budgeted costs
• If you are a motivated and experienced professional looking for a new challenge, please submit your application.

Qualifications, Skills and Experience:

• At least 3-5 years’ experience in clearing and forwarding
• Good knowledge of Microsoft Office and email
• Excellent communication and problem-solving skills
• Ability to work to tight deadlines and push people to a common goal
• Natural leader and team player