JOB DETAILS:
Job Description
About Zembo
Zembo is a start-up company in Uganda paving the way to e-mobility revolution in Africa. The company offers electric motorcycle taxis and battery swapping services across its network of recharging stations in Uganda.

Following 6 years of operation, Zembo is the most experienced African provider of electric motorcycles and battery swap services on the continent. We are now scaling up in Uganda to continue providing an affordable and environmentally responsible mobility solution

As a start-up working under the principles of a teal, non-hierarchical leadership, we offer you a motivating and dynamic environment. You will have a lot of responsibilities, autonomy, the possibility and opportunity to shape our young company.

Your Role:
Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assents including bikes, and batteries, and handle insurance-related cases.

Roles and Responsibilities:
• Creating the Assets recovery processes and improving them
• Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.

• Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.

• Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.

• Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.

• Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.
• To follow up with police reports for any accident on the battery or bike
• Follow up with bikes and batteries which may kept by police and recover them

• To report any incident and follow up with insurance companies
• Support asset finance agents to recover their bikes where applicable and work hand in hand with them
• Record any accident or incident involving Zembo bike or battery

Requirements
About you:
• You are passionate about fighting climate change & promoting sustainable development
• You are a proactive problem solver
• You are excited to work in a fast-growing and dynamic organization
• You are adaptable and thrive in rapidly evolving environments
• You value diversity and community in the workplace

Minimum Qualifications
• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.
• Degree in management or related courses
• Knowledge of device tracking and Google Maps navigation
• Experience in data analysis and interpretation mostly geolocation data
• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government
• Quick learner and able to work in a fast-paced environment
• Ability to adapt to new technologies
• Having a motorcycle driving license Category A or B is a must