JOB DETAILS:
Omziki is a digital music distribution company that provides artists and labels with distribution, rights management, and creative services. We monetize billions of monthly music streams.

SUMMARY:
The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.

RESPONSIBILITIES:
• Provide excellent customer service to our clients via email, and live chat.

• Assist customers with platform questions, troubleshooting and general distribution inquires.

• Answer product-related questions and provide information about our music catalog, releases, and promotions.
• Handle customer complaints and escalate complex issues to management.

• Maintain accurate records of customer interactions and transactions using our CRM system.

• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.

• Contribute to the continuous improvement of our customer service processes and procedures.

QUALIFICATIONS:
• High School Diploma or Bachelor’s Degree in Business Administration or a related field
• 3+ years experience in customer service or a related field, preferably in the music industry.

• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including experience with CRM software and Microsoft Office.
• Strong problem-solving and time management skills.
• Ability to work effectively both independently and as part of a team.

PAY SCALE:
• $150.00 – $500.00