JOB DETAILS:

Key Responsibilities

• •  Sales: Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets.
  • Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
  •  Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
  •  Adhere to the steps outlined from the selling skills tool.
  • Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
  •  Ensure that there is a return on investment in sales activities.
  • Develop a territory action plan to execute with proficiently on the agreed upon targets.
  • Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing.
  • Promote marketing communications related to the various services we offer through the marketing material provided.
  • Build & maintain relationships with key employees among our customers.
  • Track and monitor the customer needs throughout their journey.
  •  Act as point of contact for compliments and complaints and manage appropriately.
  • Ensure both the company and clients adhere to contract terms i.e SLA.
  • Attend company sponsored events such as doctor conferences and meetings.
  • Contributing to the development of marketing strategies.
  • Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
  • Business development
  • Reach out to customer leads through cold calling
  •  Advise clients on creating profitable business by advising on the policies around our SLA’s.
  • Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.

Other:

• Maintain or update business databases to ensure correct and accurate information.

Competencies Required to do the job 

Technical Competencies:

• High level of numerical, analytical, conceptual, and problem-solving skills.
•  Ability to influence, motivate and engage at all levels of the business.
•  Detail orientated.
• Inspires and drives excellence in all aspects of work.  Maintain confidentiality and integrity.
•  Highly organized and flexible.

Behavioral Competencies:

• The ability to work autonomously and hold themselves accountable.
• Ability to work under pressure and meet set deadlines.
• Conflict management and dispute resolution capabilities
•  Interact and communicate in a respectful manner taking into consideration the diverse cultures.