Claims Officer -Customer Service

at Supreme Executives
Location Kampala, Uganda
Date Posted March 20, 2020
Category Customer Service
Management
Job Type Full-time
Base Salary 2000000
Currency UGX

Description

Job Summary

Oversee insurance claims based on coverage, appraisal and verifiable damage.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

 To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.

Key Duties & Responsibilities:

·         Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability

·         Monitor the performance of service providers for effective service delivery

·         Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable

·         Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.

·         Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim

·         Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing

·         Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs

·         Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience

·         Prepare management reports for the department to advice on the status of the department at any one time

Qualifications, Skills & Experience:

·         Degree in Business or Insurance, Banking and Finance

·         At least 3 years of experience handling insurance claims in client facing roles

·         Strategic thinking

·         Leadership skills

·         Analytical and problem solving skills

·         Computer skills including knowledge of AIMS

·         Communication and interpersonal skills

·         Excellent relationship management skills.

Applying Instructions

Interested candidates should send a cover letter with a detailed CV to

cvahead@gmail.com.

Use the job title as the subject.

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