Claims Officer -Customer Service
Location | Kampala, Uganda |
Date Posted | March 20, 2020 |
Category |
Customer Service
Management |
Job Type |
Full-time
|
Base Salary | 2000000 |
Currency | UGX |
Description
Job Summary
Oversee insurance claims based on coverage, appraisal and verifiable damage.
- Minimum Qualification: Bachelor
- Experience Level: Mid level
- Experience Length: 3 years
Job Description
To ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company's Corporate Objectives.
Key Duties & Responsibilities:
· Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
· Monitor the performance of service providers for effective service delivery
· Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
· Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
· Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
· Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
· Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
· Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
· Prepare management reports for the department to advice on the status of the department at any one time
Qualifications, Skills & Experience:
· Degree in Business or Insurance, Banking and Finance
· At least 3 years of experience handling insurance claims in client facing roles
· Strategic thinking
· Leadership skills
· Analytical and problem solving skills
· Computer skills including knowledge of AIMS
· Communication and interpersonal skills
· Excellent relationship management skills.
Applying Instructions
Interested candidates should send a cover letter with a detailed CV to
cvahead@gmail.com.
Use the job title as the subject.