Claims Analyst – Life Assurance

at UAP Insurance Uganda
Location Kampala, Uganda
Date Posted August 3, 2020
Category Accounting
Finance
Insurance
Management
Job Type Full-time
Currency UGX

Description

The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda.

We are rooted in our purpose of "Championing Mutually Positive Futures Every Day" and believe that a great customer experience is anchored in a great employee experience.

Job Summary

The job holder will resolve claims efficiently and fairly in a manner that promotes the company’s brand values and provide consistently high standard of customer service across the whole organization especially at the point of contact with customers.

Key Responsibilities:

  • Registering all claims as they come in for processing.
  • Investigating the nature of the claims where necessary and determining insurance policy coverage and reserving.
  • Working closely with the other team members including legal consultants and escalating matters as appropriate within timelines.
  • Maintenance of proper records with details of the claims processed, paid and outstanding.
  • Analysing the  Net Client Cash Flow for pensions
  • Providing weekly and monthly claims reports for management consideration.
  • Notification to Business Analyst in respect to recoveries.
  • Follow up to obtain full documentation pertaining claims
  • Follow up of all claims to ensure timely payments
  • Follow up of Discharge vouchers sent to corporate clients
  • Coordinate review meetings with both clients and company to monitor services
  • Undertake any other duties as required commensurate with the level of the position.

Minimum qualifications and Work Experience:

  • A Bachelor’s degree in Actuarial science or any business related courses. Professional qualifications such as ANZIF, ACII, DIP CII, AIA will be an added advantage.
  • 5 years’ work experience in underwriting and claims.
  •  Practical knowledge of life Assurance business functions and operations and awareness of relationships between functional areas of operation.
  • Ability to work efficiently and methodically in order to effectively manage caseload, and use own initiative.
  • A willingness and ability to learn given that the law changes overtime and keeping abreast of new case law and ground breaking decisions that give the company an advantage when defending claims.
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