JOB DETAILS:

POSITION SUMMARY

The Case Manager is responsible for overseeing and implementing care for Amani Sasa clients. The manager ensures the programs run smoothly and efficiently. The case manager provides hands-on support to refugee clients experiencing crisis situations, offering holistic care within the Amani Sasa community.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Oversight and Direct Service

• Emergency Assistance: Approve and oversee emergency requests within budget and policy.
• Children’s Welfare: Monitor well-being of scholarship children in coordination with Admin and Logistics Manager.
• Participant Selection: Oversee intake of clients into the program.
• Prenatal/Postnatal Support: Mentor young moms through prenatal checkups, delivery, parenting education, and transition support.
• Mentorship: Conduct ongoing follow-up with participants before and after graduation.

Case Management for Refugee Clients

• Conduct intake assessments and follow-ups, including home visits.
• Coordinate services such as legal aid, counseling, and healthcare.
• Facilitate emergency logistics (e.g., food, housing, transport).

Documentation, Monitoring, and Evaluation

• Maintain accurate and confidential records.
• Track changes in client progress through assessments.
• Submit timely monthly, quarterly, and yearly reports.

Professional Development and Other Duties

• Attend staff development and continuing education sessions.
• Represent Amani Sasa in program-related events and community meetings.
• Perform other duties as assigned by the COO/CEO.

SKILLS AND ABILITIES

Social Worker Skills

• Nonjudgmental, empathetic approach
• Organization and time management
• Verbal and written communication
• Cultural competence and emotional intelligence
• Active listening and critical thinking
• Patience, flexibility, and problem-solving
• Team collaboration

Coordinator & Managerial Skills

• Effective Communication with clients and all stakeholders
• Build and maintain relationships with community resources
• Computer literacy, documentation, accurate and timely reporting
• Caseload management of clients and allocate resources effectively
• Strategic planning and organizational knowledge
• Program research and evaluation

Requirements

• Bachelor’s degree in Social Work or related field
• Minimum 3 years of experience in social work, including leadership roles
• Strong leadership, management and communication skills
• Experience in program development, implementation and evaluation