Call Centre Representative – Intern
| Location | Kampala, Uganda |
| Date Posted | September 20, 2025 |
| Category | Customer Service |
| Job Type | Internship |
| Currency | UGX |
Description
Job Summary
We are seeking energetic Call Centre Representative Interns to handle customer calls, resolve inquiries, and provide excellent service. No experience needed—just fluency in English and Luganda, a positive attitude, and a willingness to learn.
- Minimum Qualification : Highschool
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
- Answer inquiries and provide information about products and services
- Resolve customer issues promptly or escalate when necessary
- Research and troubleshoot customer problems
- De-escalate situations with upset customers while maintaining professionalism
- Process orders, take payments, and update customer information accurately
- Use active listening skills to understand customer needs and offer solutions
- Follow call centre scripts, procedures, and company policies
- Maintain accurate call logs, reports, and records
- Use call centre software and other tools effectively
- Work in a fast-paced environment while remaining calm and courteous
- Support the team in achieving excellent customer service targets
- Upsell products or services where appropriate
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