Call Centre Operator Assistant (6)

at Uganda Red Cross Society URCS
Location Kampala, Uganda
Date Posted March 24, 2020
Category Customer Service
Management
NGO
Job Type Contract
Currency UGX

Description

BACKGROUND

Uganda Red Cross Society obtained funding from the Government of Uganda through Ministry of Health to support Response to Health Emergencies in Uganda in the financial year 2019/2020.The Project focuses on Improving Response to Road Traffic Accidents and Relief to Disaster victims. This Program will have a call system linkage with Uganda Police Emergency line and shall be operated from National Office to link the Emergency Response team with the Accident victims. URCS plans to recruit 6 call center Operators/Assistants to be based at Headquarters.

JOB PURPOSE:
The role of the Call Centre Operator Assistant is to quickly and accurately process calls for ambulatory/Emergency Health Care Services so that an appropriate response can be provided as effectively as possible.

KEY RESPONSIBILITIES.

  1. Answer Incoming calls.
  2. Provide basic first aid guidance to the callers.
  3. Coordinate communication to relevant parties during an emergency response including mobilization of ambulances through radio call system.
  4. To Manage and resolve customer complaints.
  5. Identify and forward issues to supervisors.
  6. Provide product and service information to clients.
  7. Documentation of all the calls and clients.
  8. submission of Daily Reports.
  9. Proper hand over post duty.
  10. Custody of the gadgets /equipment under your operation

PERSONS SPECIFICATIONS:

Education Qualifications
  1. Minimum Bachelor’s degree in Information Technology, Public Relations,  Communication, Human Resource, SWASA or a related field from a recognized institution.
Essential Experience
  1. Minimum 1 year’s relevant work experience in the private or humanitarian sector;
  2. Certification in computer applications will be an added advantage.
Essential Knowledge
  1. Ability to show initiative in planning and developing new ideas and approaches, and to implement and communicate change effectively.
  2. Ability to prioritise, work under pressure and being responsive.
Essential Knowledge
  1. High level of integrity
  2. Enthusiastic, upbeat personality; mature, professional demeanor. Client-oriented with commitment to quality and high performance.
  3. Language proficiency (Multi-Lingual). English and Luganda are a must with any other dominant local language is an added advantage
  4. Troubleshooting & problem solving skills is a must.
  5. Excellent communication skills (verbal), and strong interpersonal skills especially verbal
  6. Should be persistent, resilient and also should have strong persuasive skills
  7. Proficient with computer -MS Office applications and strong multi-tasking ability.
  8. Alertness to quality, with ability to work quickly, accurately, and pay attention to detail.
  9. Aptitude for learning, understanding and applying concepts.
  10. Able to work within a team and work independently.
  11. Ability to work under pressure.
  12. Sense of urgency necessary to meet aggressive sales production targets.
  13. Ability to work in a very busy and goal-oriented sales- driven environment.
  14. Flexibility (Willingness to work various shift times will be an advantage).;

Applying Instructions

All candidates should send their filled application forms, Below and attach your academic transcripts and certificates. The filled application forms and academic transcripts and certificates can be e-mailed to; vacancies@redcrossug.org or hand delivered, and or by post to:

The Secretary General,

Uganda Red Cross Society,

Plot 551/555 Rubaga Road,

P.O. Box 494, Kampala, Uganda.

Email to: vacancies@redcrossug.org

Due to large volumes of applications; only short listed candidates shall be contacted. Canvassing shall lead to automatic disqualification.

WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@everjobs.ug

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