Call Centre Agent
| Location | Kampala, Uganda |
| Date Posted | March 11, 2025 |
| Category | Customer Service |
| Job Type | Full-time |
| Currency | UGX |
Description
Skills Required
sales skills telemarketing customer service skills communication
Job Summary
We are looking for a professional and customer-focused Call Centre Agent to handle inbound and outbound calls, assist customers with inquiries, and provide excellent service. The ideal candidate should have strong communication skills, patience, and the ability to resolve customer concerns efficiently.
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Job Description:
We are seeking a friendly and customer-oriented Call Centre Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment while maintaining professionalism and efficiency.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up on customer inquiries, sales leads, or service requests.
- Provide accurate information about products, services, and company policies.
- Assist customers with troubleshooting, billing issues, and order processing.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed and accurate customer records in the system.
- Meet daily call targets and service level agreements (SLAs).
- Handle multiple communication channels, including phone, email, and chat (if applicable).
- Follow call scripts and guidelines to ensure a consistent customer service experience.
Minimum Requirements:Education & Experience:
- High school diploma or equivalent (minimum requirement).
- Previous experience in a call centre, customer service, or sales role is a plus.
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to handle high call volumes and work in a fast-paced environment.
- Customer-focused with a polite and professional demeanor.
- Basic computer skills and ability to use CRM software (training provided if needed).
- Ability to work flexible shifts, including evenings, weekends, and holidays (if required).
Preferred (but Not Required):
- Experience in telemarketing, sales, or customer retention.
- Familiarity with live chat or email support platforms.
- Multilingual skills (a plus, depending on the customer base).