JOB DETAILS:
We are searching for a reliable and qualified individuals who will drive excellent customer service in one of our clients call center.
Language proficiency is KEY and candidates MUST be fluent in three languages with Luganda and Swahili as a MUST plus either Luo, Ateso, Runyankole and Rutoro as the third language. Please include your language combination in your CV.

KEY PERFORMANCE AREAS FOR THE JOB
• Adhere to Schedules.
• Maintain Quality Call standards.
• Handle Customer Queries within given Call handling Time Targets.
• Adhere to Advisor’s Code of Conduct.

MINIMUM EDUCATION NECESSARY:
• Bachelor’s Degree

MINIMUM EXPERIENCE NECESSARY TO PERFORM THIS JOB:
• Experience in a service driven organization
• Customer interface, in person and or via the phone
• 1-3 years’ experience in a Call Center environment
• Telecommunication Industry trends

ATTRIBUTES AND SKILLS NECESSARY:
• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Enthusiastic, upbeat personality; mature, professional demeanor
• Telephone etiquette.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Decision Making Ability
• General Business Writing
• Technical Inclination
• Commitment to quality, customer service and high performance
• Flexibility