Key Responsibilities:

1.             Customer Interaction:

•      Answer inbound calls and respond to customer inquiries in a friendly and professional manner.

•      Provide accurate information about Majibu Africa’s products and financing options.

•      Assist customers with the application process and other service-related questions.

2.             Issue Resolution:

•      Handle customer complaints and issues promptly, ensuring customer satisfaction.

•      Escalate complex issues to the appropriate department or supervisor when necessary.

•      Follow up on unresolved customer issues to ensure a timely resolution.

3.             Data Entry and Documentation:

•      Accurately enter customer information and call details into the company’s CRM system.

•      Maintain detailed records of customer interactions and transactions.

•      Prepare and update customer service reports as required.

4.             Sales Support:

•      Identify potential sales opportunities during customer interactions.

•      Transfer potential leads to the sales team for follow-up.

•      Assist in upselling and cross-selling Majibu Africa’s products and services.

5.             Team Collaboration:

•      Work closely with other call center agents and departments to ensure a cohesive customer service experience.

•      Participate in training sessions and team meetings to improve service skills and product knowledge.

•      Share customer feedback and insights with the team to help improve services.

6.             Compliance and Standards:

•      Adhere to all company policies, procedures, and regulatory requirements.

•      Ensure high standards of data security and customer privacy.

•      Maintain a professional demeanor and uphold Majibu Africa’s reputation.

Qualifications:

•    Skills:

•      Excellent verbal and written communication skills.

•      Strong problem-solving and multitasking abilities.

•      Proficiency in using CRM software and other call center tools.

•      Ability to remain calm under pressure and handle high-stress situations.

Preferred Attributes:

•    Knowledge of the finance or automotive industry.

•    Familiarity with Majibu Africa’s products and services.

•    Ability to speak multiple languages.