About Organisation:

Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

Key Duties and Responsibilities:

Operational

• Answer incoming calls and respond to clients.
• Manage and resolve client’s complaints
• Sell and market Unifi Credit products to customers.
• Identify and escalate issues to supervisors.
• Provide product and service information to clients.
• Research required information using available resources.
• Research, identify, and resolve client’s complaints using applicable system.
• Process, queries, and applications (Employment verification, New employer and Data check).
• Route calls to appropriate personnel.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends to clients calls.
• Follow up and encourage clients to make timely loan repayments/payables/arrears.
• Complete call logs and reports.

Other

• Actively participate in all brand awareness and marketing activities
• Maintain thriving relationships with customers and stakeholders.
• Make Unifi a fun place to work!

Qualifications, Skills and Experience:

Minimum Requirements        

• We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
• Bachelors Degree or Advanced Diploma