JOB DETAILS:

Company Overview:
Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.
As an electricity distributor, Our Client is licensed to distribute and supply electricity to customers. This mandate involves; the operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision  of related services.

Duties and Responsibilities;

• • Answering incoming calls and responding to customer’s emails.
  • Managing and resolving customer complaints.
  • Identifying and escalating issues to supervisors.
  • Maintains communication equipment by reporting problems.
  • Providing information to customers.
  • Identifying, and resolving customer complaints.
  • Routine calls to appropriate resources.
  • Documenting all call information according to standard operating procedures.
  • Following up customer calls where necessary.
  • Upselling products and services.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Completing call logs and reports.
  • Other duties as assigned.

Call Center Agent Qualifications and Skills;

• Bachelors Degree in any field.
• Proficient in relevant computer applications.
• 1-2 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Flexible to work at night and weekends.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.