Job Title:   Business Systems Operations Administrator

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Key Duties and Responsibilities:

• Perform Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
• Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
• Ensure smooth transmission of transaction files through file transfer tools to various destinations.
• Manage all service calls assigned in the IT service management system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
• Perform analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
• Monitor the Core Banking (system performance on I/O waits, system and database locks, TOKEN (T24 user licenses) usage and system speeds.
• Support other teams like the Core Banking Development and Quality assurance teams on operational requests

The applicant should have relevant qualifications