POSITION: Business Systems Administrator

REPORTS TO: Manager N+1 (IST Manager) and Manager N+2: (Chief Financial Officer)

COMPANY SUMMARY: 

This company is involved in the construction, and operation of a crude oil pipeline. The company has extensive interaction with national and local government entities including various ministries and agencies right to LCIs at a village level.

JOB SUMMARY:

The Business Systems Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and/or technical) to meet the needs in Workday and FIS. The Business Systems Administrator has also an operational responsibility in the delivery of the services.

ESSENTIAL JOB FUNCTIONS:

1. Business Support Provides Tier 0 and Tier 1 support (Workday and FIS).
   • Provide pre-script standard incident resolution (Workday and FIS).
   • Supervise the Ticket intake, and the ticket queue assignment (Jira for Workday, SNow for FIS).
   • Contributes to the general Knowledge Management and improvement of the system
   • Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
   • Ensures direct support to users (providing up-to-date templates, support, exports, reports, etc.).
   • Training of internal teams
   • Manage Knowledge Database, User Documentation, FAQs (Workday and FIS)
2. Deployment - Upgrade (Workday)
   • Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, and scanning)
   • Open Business cases in the Workday Community for identified issues.
   • Follow all small and large system evolutions requested by users and developed by AMS.
   • Follow all SaaS application upgrades and measure their impact on the users.
   • Contribute to a more efficient and comprehensive usage of the Business Systems.
3. Systems (Workday and FIS)
   • Guarantee and follow systems quality, performance, and availability.
   • Follow data integrity.
   • Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client.
   • Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
4. Others (Workday and FIS)
   • Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
   • Coordinate the "key-users" network with business entities.
   • Be the main point of contact for Workday, FIS, and AMS.
   • Follow the budget related to Workday, FIS, and AMS.
   • Ensures compliance of every dataset with operations, projects, and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.)

EXPERIENCE, SKILLS AND EXPERTISE:

• Bachelor’s degree in Information Technology
• 8 to 10 years experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management Systems, Compliance applications support, security, data management)
• Finance background and experience are a plus
• Proficiency in the usage of computers, software and applications, Cloud-based solutions, and services
• Proficiency in the usage of business systems Ability to organize and manage priorities, rigorous
• Creative
• Strength of proposal for performance improvement
• Good contact and a sense of communication.