Business Support Manager

at Oxfam Novib
Location Kampala, Uganda
Date Posted December 5, 2022
Category Management
Job Type Full-time
Currency UGX

Description

Team Purpose
To provide a professional, business focussed finance, IT and logistics service, delivering a proactive solutions based approach for resolving issues and ensuring that the operational business requirements are effectively managed to deliver organisational results, and support the achievement of program outcomes

Job Purpose
The purpose of the job is to contribute actively to the development of country plans and strategies, which are aligned to corporate objectives and priorities. The job holder will be responsible for the implementation of financial, Security, IT, and logistics strategies, policies and procedures and the provision of quality support to programme teams and other support functions. To Manage resources – budget and people, ensuring quality reports and timelines are adhered to and optimal utilization of resources. A member of Country Management Team.

Key Responsibilities and Accountabilities
Provide strategic direction and expert business advice to the Country Director and Oxfam in Uganda program
• Participate in the strategic management of the Uganda program, by serving on the management team
To provide leadership to the business services team, act as a business partner to Oxfam in Uganda, and manage all business process in compliance with Oxfam policy and local laws.
• To support, advise and when delegated, or necessary, manage the program staff on financial, logistics and administration issues, to maintain the link with program work and support functions.
• Support and advise the CD & Program Management Team in the financial management linked to program work.
• Contribute to the development, implementation and achievement of Oxfam strategies and approaches through Program and Partnerships.
Participate and contribute to country strategic planning processes, by ensuring effective collaboration with all department/unit heads and support them with their financial planning processes. Participate in strategic & operational planning at CO level, contributing personal expertise in financial management and risk implications.
• Ensure that all required internal controls are in place and followed and continuously identify ways of strengthening controls.
• Improvement in business processes, creating awareness on fraud related tendencies, maintaining a risk register and creating mitigating mechanisms, strengthening reviews of documents and also processes and procedures.
Ensure that mechanisms for monitoring, control and review of budget implementation are in place, including “health check” reviews of country office cost recovery efforts, continuously analyzing the extent to which the country office is recovering its costs for shared Program Costs.
• To periodically monitor programme spending and performance of the Field Office and revise where needed the (financial) planning. To record this in the management information systems. In cooperation with the Country Director, prepare the field office input for the Balance Score Card (BSC)

Manage the business services team
• Provide overall management and co-ordination for all aspects of program support, this will include overseeing the work of the finance and logistic teams both at country and field levels.
• Manage, mentor and guide the Business Support team (financial and donor accountants, accounts assistant, IT/Logs staff)
• To be accountable for the implementation of the corporate finance strategy and ensure effective financial management, asset management and financial accountability within the Country;
Managing all aspects of finance procedures in-country in line within Oxfam standards
• Manage and oversee the IT function by monitoring IT infrastructure and making recommendations for improvements
• Manage and oversee the logistics function by ensuring compliance to corporate procurement and other policies and all appropriate operational procedures are in place, by regular reviews and audit checks
Manage business processes and ensure compliance with local law, accepted business standards and Oxfam corporate policy
• Develop and implement policies, procedures and operational systems that will ensure smooth running of Oxfam finances and the delivery of a good standard of customer service by the finance Logistics and ICT Teams.
• Monitor the relevance of existing policies, procedures and systems in order to identify areas for improvement, striving for greater efficiency; take corrective actions as appropriate, referring to Accountable Managers, CO CMT, HQ as may be deemed necessary
Ensure compliance with local law in finance and, related areas
• To support the provision of quality business support in areas such as Logistics and IT
• Development of customer service attitude within the finance and a focus on integrated teamwork.
• Proactively address the interface between purchasing & logistics and finance and IT in-country to ensure efficiency and accountability
• Focal point for both internal and external audits, and special project audits
• Signatory to country bank accounts
Technical Skills, Experience & Knowledge
Essential

QUALIFICATIONS
1. Bachelor’s Degree in accounting, Finance or Business Management or related field
2. Fully Certified Public Accountant (CPA and / or ACCA),
3. At least five years as a Finance Manager or equivalent experience working in the developmental and / or humanitarian sector specific technical experience in budgeting, accounting, financial reporting, grants/contracts management and business management
4. Relevant donor policies and procedures
5. Solid analytical skills and problem solving
6. Ability to maintain customer focus while handling multiple priorities
7. Ability to learn quickly new systems, processes and procedures and accept local practices to global standards
8. Ability to both lead teams and work with teams,
9. Ability to work at detailed level while understanding the larger picture
10. Proficiency in Microsoft office and financial software applications (SAP / Pastel) and banking software
Good communication skills both oral and written in English
12. A candidate with INGO experience

Key Behavioural Competencies
Decisiveness
We are comfortable to make transparent decisions and to adapt decision making modes to the context and needs.
Influencing
We have the ability to engage with diverse stakeholders in a way that leads to increased impact for the organisation We spot opportunities to influence effectively and where there are no opportunities we have the ability to create them in a respectful and impactful manner.
Humility
We put ‘we’ before ‘me’ and place an emphasis on the power of the collective, nurture the team and play to the strengths of each individual. We are not concerned with hierarchical power, and we engage with, trust and value the knowledge and expertise of others across all levels of the organization.
Relationship Building
We understand the importance of building relationship, within and outside the organization. We have the ability to engage with traditional and non-traditional stakeholders in ways that lead to increased impact for the organisation.
Listening
We are good listeners who can see where deeper levels of thoughts and tacit assumptions differ. Our messages to others are clear, and consider different preferences.
Mutual Accountability
We can explain our decisions and how we have taken them based on our organizational values. We are ready to be held to account for what we do and how we behave, as we are also holding others to account in a consistent manner.
Agility, Complexity, and Ambiguity
We scan the environment, anticipate changes, are comfortable with lack of clarity and deal with a large number of elements interacting in diverse and unpredictable ways.
Systems Thinking
We view problems as parts of an overall system and in their relation to the whole system, rather than reacting to a specific part, outcome or event in isolation. We focus on cyclical rather than linear cause and effect. By consistently practicing systems thinking we are aware of and manage well unintended consequences of organisational decisions and actions.
Strategic Thinking and Judgment
We use judgment, weighing risk against the imperative to act. We make decisions consistent with organizational strategies and values.
Vision Setting
We have the ability to identify and lead visionary initiatives that are beneficial for our organization and we set high-level direction through a visioning process that engages the organization and diverse external stakeholders.
Self-Awareness
We are able to develop a high degree of self-awareness around our own strengths and weaknesses and our impact on others. Our self-awareness enables us to moderate and self-regulate our behaviors to control and channel our impulses for good purposes.
Enabling
We all work to effectively empower and enable others to deliver the organizations goals through creating conditions of success. We passionately invest in others by developing their careers, not only their skills for the job. We provide freedom; demonstrate belief and trust provide appropriate support. We give more freedom and demonstrate belief and trust, underpinned with appropriate support.

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