Job Title:  Business Solutions Officer

Organisation: TotalEnergies

Duty Station: Kampala, Uganda

About Organisation:

TotalEnergies is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 105,000 employees are committed to energy that is ever more affordable, cleaner, more reliable and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies puts sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people.

Job Summary:

• Ensure smooth running and optimal performance of business applications/tools.
• Align and adapt applications to current client, TEMUL, and Company requirements/needs.
• Oversee deployment/upgrade and maintenance of Station Information Systems and oversee repairs for issues arising in infrastructure
• Provide user support and training for internal users, clients and across various TEMUL sites.
• Carry out routine diagnosis, and assessments to measure performance and utilization of various E-Tools and Station Information Systems – SIS

Key Duties and Responsibilities:

• Liaise with IT and Business teams to manage and ensure the smooth running of all solutions related to customer experience
• Oversee and supervise the roll-out of Station Information Systems (SIS) on the Retail Network by developing roll-out plans, follow-ups, and reporting on key performance indicators
• Derive improvement schemes and work to ensure the affiliate obtains & delivers maximum value through the tools/systems/applications to the customers/clients
• Create, provide & analyze performance reports/presentations to the business teams
• Offer technical support through troubleshooting and configuration for all assigned SIS projects during planning, deployment, and maintenance
• Ensure that all contractors undertaking projects are compliant with the safety standards of the company
• Train internal staff & external users on full utilization of the deployed tools
• Develop, ensure implementation, and update procedures governing the operation of various tools, systems, applications, and project infrastructure
• Keep track of vendor contracts and all documentation for SIS installation & maintenance
• Maintain an up-to-date asset inventory of all equipment at the service station

Qualifications, Skills and Experience:

• Minimum qualification: A bachelor’s degree in computer science, information technology or any other related course.
• Minimum years post qualifying experience: At least 2 years of practical experience working with/developing and deploying IT-based Business Applications.
• Type of experience: Practical experience working with/developing, supporting and deploying IT-based Business Applications.
• Other requirements: Excellent interpersonal/communication skills, planning/organization, analytical ability, dynamic, listening, cross-functional, advanced sense of innovation, proactive, flexible, and compulsory driver’s license.