JOB DETAILS:

To spearhead the growth of records management business for the organization by accurately,

securely and effectively managing information received and produced by a wide range of

public and private sector organizations

2. KEY RESPONSIBILITIES

• Develops and grows turnover for the Records Management activity;
• Carries out pricing studies, compile sales and business development proposals,
• Monitors operational files, customer follow-up, and customer relationship

management;

• Prospects, organizes, and conducts customer visits, manage the sales team, and

participate in responses to calls for tenders in conjunction with dedicated teams;

• Identifies and analyses customer needs (audits, advice, training, outsourcing, etc.),

and develops specifications for the services to be provided;

• Ensures existent customer satisfaction;
• Manages records management team to reach productivity targets;
• Establishes and monitors customer invoicing and collection of amounts due;
• Comments, analyses, and ensures transparency in the financial aspects of the management of the activity of the profit centre;

• Reports on your activities to the Managing Director, and set up appropriate reports;
• Participates in official and professional events at the request of management, or at your own initiative; and

• Any other daily activities necessary for the proper functioning of records management.

3. JOB DIMENSIONS:

Financial Responsibilities

• Implementation of the Records Management Budget

Responsibility for physical assets

• Computer

Nature of decision making

a) Strategic

b) Operational

c) Analytical

4. QUALIFICATIONS, KNOWLEDGE AND SKILLS:

Minimum level of academic qualifications required to perform effectively in the role

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Degree in Business Administration, Records Management or any related field.
• Familiar with Microsoft Pack office

Attributes and Skills

o Confidentiality

o Records management

o Planning and organising

o Oral and written communication

o Customer service

o Computer Proficiency

o Excellence

o High level of integrity

o Analytical Skills

o Facilitation skills

o Planning and organisation skills

5. RELEVANT EXPERIENCE REQUIRED:

Minimum number of months or years of experience the jobholder is required to have to

be appointed to the position

Not less than four (2) years’ experience in a similar position.

6. WORKING CONDITIONS

Working Environment

The job holder is exposed to minimal hazards when operating in the warehouse

Job Hazards

Minimal Hazards