September 2, 2025 Don

Location: Kampala

Key Responsibilities

1. Sales & Customer Service

• Welcome and assist walk-in customers, providing product advice and styling guidance on eyewear.
• Handle online inquiries, ensuring all messages are replied to within 30 minutes during business hours.
• Educate customers on lens options, frame durability, and eyewear care to improve customer confidence.
• Promote and upsell eyewear accessories (chains, cases, cleaners) alongside main purchases.
• Process sales via cash, mobile money, or card and issue receipts.
• Follow up with customers post-purchase to encourage repeat business.

2. Business Development & Marketing

• Identify and build partnerships with local opticians, influencers, and fashion stylists to boost referrals.
• Plan and execute online promotions, stories, and reels to highlight new arrivals and special offers.
• Develop collaborations with lifestyle events (e.g., fashion shows, pop-ups) to showcase eyewear.
• Research competitor activity and trends in the Ugandan eyewear market to advise management on opportunities.
• Expand customer database through lead collection (in-store + online) and nurture them through regular updates.

3. Store & Brand Presentation

• Ensure the shop is clean, well-lit, and visually appealing at all times.
• Arrange eyewear displays according to weekly merchandising guidelines.
• Monitor inventory of frames and accessories, reporting low-stock items for timely restocking.
• Create attractive visual merchandising for new arrivals and promotions to catch customer attention.

4. Relationship Management

• Manage relationships with suppliers to ensure timely delivery of stock and accessories.
• Maintain excellent customer relations, handling inquiries and complaints professionally, and escalating to management where necessary.
• Build loyalty programs or small incentives (discounts for referrals, frequent buyers) to retain clients.

5. Reporting & Accountability

• Maintain daily sales logbook and submit weekly reports to management on sales performance and customer feedback.
• Track sales conversion rates (in-store walk-ins vs. purchases, online inquiries vs. conversions).
• Provide insights on best-selling products and customer preferences to guide purchasing decisions.