JOB DETAILS:
Job Summary
• To acquire business from potential Employee Banking clients whilst providing the appropriate service standards through engagement of individual NTB clients who are employees of corporations with whom WRB has established a relationship with.

Key Responsibilities
Business
Meet annual sales budget expectations for the business through Inbound and outbound NTB sales & activation (CIC/CC: onsite, lists)
• Engage NTB clients (any segment) who are employees of corporations with whom WRB has established a relationship with (primarily CIB clients)
• Engage via on-site marketing/road shows, or via employee lists provided by corporation
Processes
Connect & explain
• Connect with identified employees (based on B2B set of leads)
• Explain proposition & requirements in full
Prepare & set up
• Pre-send product bundles description and bank proposition
• Conduct remote KYC
• Collect all documents (digital) required for account opening and pre-fill forms
Meet, deep sell & train
• Meet in person (ensure Priority Banker joins if Affluent)
• Listen and determine further needs
• set up anchor products
• Initiate discussion to cross-sell
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store
Activate
• Conduct fulfilment
• Pass on referrals/leads of other products to respective specialists
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience
• Communication & presentation
• Negotiation & bargaining
• Relationship management

Qualifications
Training
Product broadening
• Enhanced multi-product Priority/ Personal knowledge
• Market and competition knowledge
Client engagement
• Closing deals
• Client training on digital solutions
• Communication and presentation skills
• Negotiation and objection handling