JOB DETAILS:
Job Description
Business Development
Proposal Preparation
• Prepare comprehensive and winning proposals for various projects, ensuring timely submission to meet client deadlines.

Bid Management
• Oversee the bidding process, ensuring it is conducted efficiently and meets high standards of excellence.

Proposal Reporting
• Generate a bi-weekly report on the status of all released proposals, providing updates on their progress and outlining next steps.

Team Collaboration
• Work closely with relevant technical team members to obtain input required for the preparation of proposals.

Project Handover
• Facilitate the smooth transfer of won proposals to the execution teams, ensuring they act within the agreed timelines.

Follow-up and Feedback
• Conduct timely follow-ups on all submitted proposals, documenting client feedback and lessons learned to improve future submissions. Develop strategies to increase the success rate of proposals.

Lead Generation
• Use various sales techniques, including attending industry forums and networking, to generate new business leads and secure partnerships.

Branding
Brand Strategy
• Collaborate with the director to define the company's brand identity, target audience, culture, and competitive strategy.

Brand Strategy Implementation
• Lead the implementation of the firm's branding strategy, ensuring alignment with company goals.

Branding Budget
• Develop and propose a branding budget each quarter, detailing brand initiatives and items for discussion with the director.

Document Supervision
• Oversee the editing and presentation of all external documents (e.g., proposals, reports, presentations) to ensure they align with the company’s branding standards.

Social Media Marketing
Content Creation
• Create engaging and relevant content for the company's social media platforms (Facebook, Twitter, Instagram, LinkedIn, and the website) on a weekly basis.

Social Media Performance
• Provide monthly reports on social media traffic, analyzing its impact on the company's growth.

Lead Follow-up
• Track and follow up on leads generated through social media to convert them into business opportunities.

Customer Service
Customer Service Champion
• Lead and manage the customer service experience for the company, ensuring high levels of satisfaction.

Client Communication
• Respond promptly and professionally to all client queries via email, phone calls, or other communication channels.

Call Management
• Ensure that no office phone calls go unanswered and maintain a high standard of telephone service.

Client Onboarding
• Oversee the seamless onboarding of new clients, ensuring all processes are completed efficiently.

Office Visit Experience
• Ensure that clients visiting the office receive excellent service and attention.

Client Satisfaction Surveys
• Conduct quarterly client satisfaction surveys and report findings, aiming for an 80% satisfaction rate.

Client Relationship Management
• Advise on and organize gifts for clients during special events or occasions to strengthen relationships.

Internal Marketing Operations
Marketing Report
• Prepare and submit a consolidated marketing report at the end of each month to the director, summarizing all activities and results.

Weekly Meetings
• Organize weekly marketing progress meetings with the director to discuss updates, challenges, and future plans.

Collateral Review
• Regularly review and update marketing collateral to ensure consistency and relevance with current branding efforts.

Job Requirements
Qualifications and Skills:
• Degree in Marketing, Business Administration, or a related field.
• Proven experience in business development, proposal writing, and brand management.

• Strong communication and customer service skills.
• Proficiency in digital marketing strategies and social media management.
• Excellent project management and organizational abilities.