Job Title:   Business Analyst Configuration OMALU

Organisation: UAP Old Mutual Insurance

Duty Station:  Kampala, Uganda

About the Company:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Key Duties and Responsibilities:

• • Configure the OIPA System to build features according to business requirements and accepted design protocols.
  • Perform investigations to understand defects, incidents reported by business users at the technical configuration level.
  • Participate in feature design sessions with the business analysts and Subject Matter Expects.
  • Attend to service requests from users related to the OIPA system and the attendant underlying platforms. Eg Running sql scripts and generating ad hoc reports.
  • Manage ongoing system changes as requested by the business including patch and version upgrades.
  • Provide input in efforts to size and quantify effort to build or make changes to the OIPA system.
  • Perform merge, release and code deployment processes in liaison with the release management team.
  • Ensure all best practices are maintained in configuration and responsible for delivering reusable configurations to ensures re-use and sharing at Pan-Africa level is optimized.
  • Stakeholder engagement and facilitate client support meetings.
  • Conduct user training on the OIPA system.
  • Ensure technical integrity of the solution and that all system changes align with coding standards and principles to ensure adherence to IT governance standards.
  • Provide input in guaranteeing the integrity of the system from an IT and business risk perspective.
  • Providing access to business users on the OIPA system.

Qualifications, Skills and Experience:

• University Degree (Computer Science)
• Good Knowledge of ORACLE
• Good Knowledge of Database Support [SQL]
• Good Knowledge of Business analytics.
• 2-3 Work Experience
• Translates business requirements into detailed functional specifications that undergo business stakeholder review.

Responsibilities

• Requirements Management
• Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Define the testing scripts and verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.
• Data Collection and Analysis
• Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
• Database Specifications
• Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
• Analysis of “As Is” and “To Be”
• Support and contribute to the documentation of “as is” and “to be” processes and describe the changes required to migrate to the “to be” capability to record accurately the change required.
• Business Requirements Identification
• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Feasibility Studies
• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.
• Horizon Scanning
• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
• Enterprise Business Analysis
• Interpret the business need and identify solution recommendations to business problems at a business unit level.
• Business Case
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Documentation and Backup
• Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.
• Culture of Innovation
• Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Skills
• Adaptive Thinking, Adaptive Thinking, Analytics Software, Approval Processes, Authentication, Business, Business Case Development, Business Cases, Business Intelligence (BI) Analysis, Business Problems, Business Requirements, Business Requirements Analysis, Business Requirements Elicitation, Coaching, Collaboration, Computer Literacy, Current State Assessment, Database Reporting, Databasing, Data Compilation, Data Controls, Data Integrity, Development Planning, Documentations, Feasibility Studies {+ 7 more}
• Competencies
• Action Oriented
• Business Insight
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes
• Education
• NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent: Information Technology (Required)