JOB DETAILS:

Broker Relationship Manager at Nic Holdings Ltd

Key Result Areas:

1. 1. Building and maintaining relationships through developing strong relationships with brokers, understanding their needs, and providing support.
   2. Perform business development initiatives by identifying opportunities to grow business with existing brokers and expanding the broker network.
   3. Staying up-to-date with insurance products and services to effectively communicate with brokers.
   4. Provide broker support through assisting with policy issuance, claims, and other issues that may arise.
   5. Serve as a liaison between the insurance company and brokers, ensuring effective communication.
   6. Provide training and educational resources to brokers on insurance products and services.
   7. Ensure performance monitoring through tracking and analyzing broker performance, identifying areas for improvement.
   8. Issue resolutions to issues and complaints from brokers in a timely and professional manner.
   9. Complete a granular evaluation of broker panel to drive maximum penetration/profit.
   10. Implement the NIC General Insurance Company Limited Marketing strategy and objectives through all allocated brokers.
   11. Work alongside underwriters and the wider business to provide brokers with a market leading service proposition.
   12. Achieve set targets through strategic planning and execution i.e. formulating sales strategies for different products and achieving agreed targets
   13. Overseeing the service level agreements (SLAs) with the Insurance Brokers and ensuring implementation of the agreed service levels. i.e., ensuring timely service delivery as per agreed standards
   14. Submit weekly, monthly, quarterly and annual performance reports
   15. Perform any other duties that may be assigned from time to time.

Goals and Objectives

• Increase broker satisfaction: Ensure high levels of broker satisfaction through excellent service and support.
• Grow business: Increase business volume and revenue through existing brokers and expanding the broker network.
• Improve broker relationships: Strengthen relationships with brokers, improving communication and collaboration.
• Achieve Annual Targets: Help the company to achieve annual targets for businesses acquired through brokers.

Job Qualifications and Experience:

• Bachelors’ Degree in Marketing or any relevant degree from a recognized University.
• Certificate of Proficiency in Insurance is an added advantage
• At least 5 years of experience in the role.

Job skills and abilities:

• Demonstrate excellent communication skills both written and Oral.
• Ability to build trust and rapport with brokers.
• Strong understanding of insurance products and services.
• Ability to resolve issues and complaints effectively.
• Analytical skills, ability to analyze data and track performance metrics.
• Report writing skills.
• Excellent computer proficiency in Ms Word, Ms Excel, PowerPoint and Internet usage.
• Good Interpersonal skills
• Proven experience with leading Teams.
• Emotional Intelligence.
• Organizational skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices