JOB DETAILS:
Job Summary;
The Verification Officer is responsible for assessing data accuracy on approved client loans and to ensure inaccurate elements are flagged and re-assessed for correction or amendment

Key Roles and Responsibilities
• To verify the authenticity of the following documents as well as the information contained therein by calling back the relevant customers to confirm the correct information.

• Data entry and approval/ verification of key stages during the onboarding process in accordance with SLA
• Ensure ALL sales are completed within recommended timelines and if not to communicate to the Front Office concerned for follow-up
• Proactively identify trends that may affect the quality of submitted documents and ensure corrective action and escalation to the team leader is applied appropriately.
• Actively perform fraud checks to limit the risk of fraudulent or inaccurate application processing.
• Clearly define reasons for rejecting loans during verification
• Liaise with team supervisors in case of issues affecting OBS
• Work as a team to save time.
• Conduct all activities in accordance with the company’s policies, processes, and code of conduct
• Fulfill any reasonable tasks given or approved by management that is work-related and aimed towards the company’s goals and targets
• Proactively recommend improvements and innovative ideas to increase business efficiency
• Action all administrative duties as per the agreed process.

Minimum Qualifications.
• At least a Bachelor’s Degree in any related field with a minimum of 2-3 years experience in a similar role
• Must be analytical & pays great attention to detail
• Results-driven and Customer service attitude — friendly, polite, good listener, uses initiative
• Ability to deal with difficult clients or customers Self-motivated
• Excellent organizational and Computer skills such as MS Word, Excel, PowerPoint, etc.
• Ability to meet deadlines and work well under pressure
• Ability to work with minimum supervision
• Ability to work well as an individual and a team player
• Creative thinking and problem-solving abilities
• Previous work experience in Telecom or microfinance institutions will be an added advantage.