JOB DETAILS:

Job Description

Job Title: Auto- Technician Duty Station: Uganda; Mbarara ASC Contract Type: Full time Reports to: Service Advisor Background and Context African Initiatives for Relief and Development (AIRD) is a non-political, non-religious and a not-for-profit non-governmental organization. AIRD was established in 2006 with its Head Office in Kampala, Uganda. AIRD, being an active implementing partner with UNHCR, is currently managing operations in Uganda, Burundi, Chad, Democratic Republic of Congo, Niger, Tanzania, Burkina Faso, Liberia, Central Africa Republic (CAR) and Cameroon. Our partnership with UNHCR focuses on refugee and IDP settlements, primarily through logistics, construction and infrastructure interventions. Formula 21 Pitstop SMC Limited, a subsidiary and affiliate of African Initiatives for Relief and Development (AIRD), operates as an authorized service center for CFAO Mobility Limited. Established to provide repair and maintenance services for on-warranty Toyota and other branded vehicles in the Mbarara region, the center is committed to delivering high-quality automotive support. To ensure the continued efficiency and excellence of the service center, applications are now invited from competent and qualified Ugandan professionals for the position of Auto-Technician.

Position Summary

The Auto-Technician will be responsible for the accurate diagnosis and efficient repair of customer vehicles, ensuring issues are resolved correctly on the first attempt. By delivering high-quality technical services, the role directly supports operational efficiency, drives service throughput and revenue growth, and upholds exceptional customer satisfaction standards.

Key Responsibilities

1. Vehicle Diagnosis and Repair

• Accurately inspect and diagnose mechanical, electrical, and engine-related issues in customer vehicles.
• Ensure all repairs are performed correctly on the first attempt to reduce repeat jobs and enhance customer satisfaction.
• Accurately identify faulty parts and ensure proper replacement and fitment.

1. Maintenance and Inspections

• • Perform routine maintenance tasks such as fluid replacement, lubrication, and system checks to promote vehicle performance and longevity.
  • Conduct thorough pre-delivery inspections on all new vehicles before delivery to customers.

1. Quality and Safety Compliance

• Uphold Toyota service standards and ensure careful handling of customer vehicles, tools, and equipment to prevent damage or loss.
• Adhere strictly to Environmental, Health, and Safety (EHS) standards, including the correct use of Personal Protective Equipment (PPE).
• Maintain a clean, safe, and well-organized work environment in line with the company’s 5S standards.

1. Communication and Reporting

• Prepare and submit accurate defect reports to the supervisor in a timely manner.
• Communicate vehicle issues clearly and promptly, including follow-ups on repeat jobs to ensure complete resolution.

1. Continuous Improvement and Professional Development

• • Participate in training and development programs to enhance technical skills and overall performance.
  • Continuously seek ways to improve service delivery, reduce downtime, and boost workshop efficiency.

1. Additional Duties

• Perform any other duties assigned by the supervisor in line with the roles' scope and service center operations.

Skills and Attributes

The Pro Technician will demonstrate the following skills and competences:

• Excellent customer skills
• Excellent written and verbal communication skills
• Have good interpersonal skills and ability to work well in a team
• Be flexible and able to adapt to changing circumstances
• Have the technical knowledge and workmanship
• Problem solving and analytical skills
• Have good computer knowledge
• Have good organizational skills
• Have a high sense of integrity and discipline
• Can work well in a team
• Exhibits initiative, ownership and accountability

Qualifications 

• A Diploma or Certificate in Automotive Mechanics, Mechanical Engineering, or a related field. Minimum of Three (3) years’ experience working in a busy automotive workshop.
• Proficient driver with proven competence in both manual and automatic transmission vehicles
• Holder of a valid driving permit

Job Requirements

• A Diploma or Certificate in Automotive Mechanics, Mechanical Engineering, or a related field

Minimum of Three (3) years’ experience working in a busy automotive workshop

Valid driving Permit with proven competence in both manual and automatic transmission vehicles