Area Business Manager
| Location | Gulu, Uganda |
| Date Posted | February 18, 2023 |
| Category | Management |
| Job Type | Full-time |
| Currency | UGX |
Description
The Area Business Manager will lead sales, collections, and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, ensuring timely and accurate collections, and keeping the entire Direct Distribution growing rapidly in a sustainable manner.
What you would be expected to do;
- Achieve and exceed sales & collections targets: Meet or exceed sales and collection targets as agreed every month by the Regional Business Manager (RBM). Provide daily, weekly updates on sales, EO recruitments, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.
- Hire & retain Energy Officers(EOs): Hire and maintain a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable whilst creating a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.
- Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related. to ensure that they are fully supported.
- Manage the performance of Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products and have the confidence to present and resolve basic customer queries on the spot .
- Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and share a weekly report with the Regional Business Manager
- Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes night and market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.
- Drive robust field sales processes: Review daily collections progress with your Energy Officers whilst providing adequate training to improve the same.This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
- Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
- Control Marketing & Other Support spend: Provide adequate marketing support & equipment necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
- Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
- Grow Retail presence: Ensure growth of the retail network in your Area with the support of an Area Retail Coordinator, hired under you and adherence to process for all retail-related activities
The ideal Area Business Manager:
- Has a degree in a Business-related field OR equivalent and at least 2 years of hands-on experience in field sales.
- Has excellent Computer knowledge, with good proficiency in Excel and PowerPoint
- Is Customer-centric
- Willing to relocate to any location in Uganda
- Has high innovative skills, thinking out of the box, tests out opinions, and can control the progress
- Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and has vision.
- Is able to develop trust, skillfully builds relations, works on internal & external relationships
- Listens well, coaches others and is disciplined in their learning practice
- Has Operation Excellence (committed, decisive, highly resilient, seeks to be informed, and gives excellent Customer Satisfaction)
- Is familiar with the town or city in which the job is located
What we offer (in addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.
We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.
About Sun King
Sun King designs, distributes, and finances the purchase of solar powered home energy solutions for the world’s 1.3 billion under-electrified consumers. We are market leaders in the distributed off-grid solar industry, and our Sun King™ products have enabled 90 million people around the world to access clean, reliable, solar-powered light and energy at home.
Sun King products range from portable solar lamps to more robust multi-light solar home systems, to solar-powered televisions and fans and energy-efficient inverter bulbs. Our products drastically improve the quality of life for those that lack reliable electricity access: they help extend the number of productive, income-generating hours in a day; they enable children to study after dark; they allow families and communities to gather safely to socialize after sunset; and when replacing field-based sources of light like kerosene lamps, they reduce exposure to indoor air pollution.
We reach our customers through two distinct business models: a vast network of more than 300 distribution partners across 40 countries, and through our EasyBuy™ Direct sales channel, where we sell directly to consumers in India, Kenya, Myanmar, Nigeria, Tanzania, Uganda, Mozambique, Togo, and Zambia through a network of more than 15,000 commission sales agents. Our customers have the option to purchase these products upfront or to pay for them through an installment payment plan over a period of 4-18 months through our Sun King EasyBuy™ line, our technology-enabled ‘pay-as-you-go’ (PAYG) systems.
Sun King employs more than 2,000 people in 11 countries across sub-Saharan Africa and Asia. We are passionate about serving off-grid customers, and we are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world.
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