JOB DETAILS:
Job Description
Supports the establishment of a Personalization capability in a specific Africa Region, Involved in Rolling-out developed analytical tools and toolboxes into regions and countries enabling the advancement of country-specific personalization journeys.
• To leverage our client’s voices through personalized and contextually relevant conversations for client-led products and solutions design and development.
• To collaborate with a multi-disciplinary insights and analytics team that partners in the design and delivery of personalized client conversations for Personal and Private Banking Clients, country.
• To co-create, administer and enhance a client conversation portal (e.g. NBA) enabling bankers to have contextually relevant and meaningful conversations with clients in partnership with in-country personalization teams,
• To build, maintain and enhance statistically robust and accurate campaign models to facilitate conversations, take-up optimization across acquisition, retention, right-sell, and cross-sell interventions for all PPB segments.

Qualifications
• First Degree in Mathematical Sciences or related from a reputable Institution.
• Masters Degree In Business Commerce
• 5-7 years' experience, working with analytical solutions and products including in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes.
• Experience working with customer conversation portals with proven track record in customer insights and analytics environment with end-to-end accountability on translating data in to insights and translating the derived insights in to actionable customer conversations delivering both customer and commercial outcomes

Additional Information
Behavioral Competencies:
• Articulating Information
• Challenging Ideas
• Checking Details
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Producing Output

Technical Competencies:
• Risk Reporting
• Quantitative and analytic
• Risk Response Strategy
• Risk/ Reward Thinking
• Verbal Communication
• Write Effective Communications