About the job

• Full-time
• Business Segment: Personal & Private Banking

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Supports the establishment of a Personalization capability in a specific Africa Region, Involved in Rolling-out developed analytical tools and toolboxes into regions and countries enabling the advancement of country-specific personalization journeys.

• To leverage our client’s voices through personalized and contextually relevant conversations for client-led products and solutions design and development.
• To collaborate with a multi-disciplinary insights and analytics team that partners in the design and delivery of personalized client conversations for Personal and Private Banking Clients, country.
• To co-create, administer and enhance a client conversation portal (e.g. NBA) enabling bankers to have contextually relevant and meaningful conversations with clients in partnership with in-country personalization teams,
• To build, maintain and enhance statistically robust and accurate campaign models to facilitate conversations, take-up optimization across acquisition, retention, right-sell, and cross-sell interventions for all PPB segments.

Qualifications

• First Degree in Mathematical Sciences or related from a reputable Institution.
• Master’s Degree In Business Commerce
• 5-7 years' experience, working with analytical solutions and products including in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes.
• Experience working with customer conversation portals with proven track record in customer insights and analytics environment with end-to-end accountability on translating data in to insights and translating the derived insights in to actionable customer conversations delivering both customer and commercial outcomes

Additional Information

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Checking Details
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Producing Output

Technical Competencies:

• Risk Reporting
• Quantitative and analytic
• Risk Response Strategy
• Risk/ Reward Thinking
• Verbal Communication
• Write Effective Communications