Reports to: Assistant Manager, Agency Support
Location: Kampala, Uganda

Job Scope:
Reporting to the Assistant Manager, Agency Support of PAUL, the Agency Support Officer will, under guidance, maintain an accurate Business tracker Register, ensure accuracy, efficiency, and timeliness of data entry in EPOS, responding to Zendesk queries and timely submission of reports.
As the ideal resource for this role, the successful candidate will be an ardent team player, with excellent people skills. In addition, she/he will be highly confidential, the go to person with an analytical mind set, proactive and self-driven, with ability to meet deadlines on short notice.

Principal Accountabilities:
Data entry in Epos (Electronic point of sale)
• Ensure the Data entry into the System/Epos is well captured.
• Training the Agents/Interns how to enter the correct information into the Epos.
• Ensure the Agency Database information is updated in the system with the new entries captured.
• Ensure the errors in the system are well captured and reported for correction and fixing. Maintain agency premium register.
• Maintain up to date new business & renewals premium register.
• Keep track of various payment methods.

• Receiving New Business service booth.
• Ensure all new business received is accurately updated in the tracker daily.
• Ensure all new business is updated on Agency production dashboards as and when you receive them.
• Vet all new business received for errors before you submit the business tracker to Operations department.
• Ensure all the Proposal forms received as sent to Operations team for underwriting.
• Responding to queries raised concerning new business submitted.

• Reporting
• The reports understated below should be prepared and sent on time:
• Daily Epos Report
• Daily Sent forms to Operations
• Daily production report
• Weekly production report
• Daily Business tracker
• Perform any other duties assigned as may be required by the Senior manager customer experience and CEO.

Core Competences Required:
• Bachelor’s degree in Statistics, Accounting, or equivalent from a recognised University
• Excellent communication and interpersonal skills
• Excellent organisational skills
• Excellent computer skills (especially Microsoft excel)
• Ability to prioritise tasks and activities.
• Ability to successfully work in a high activity, fast paced environment.
• Ability to proactively network with colleagues in the industry
• 1-2 years working experience of which at least One is in a similar role.

Send applications to 

apply.netran@gmail.com