JOB DETAILS:

Pezesha is a fast-growing fintech building scalable and responsible digital financial infrastructure for underserved MSMEs across Africa. Our mission is to close the $330 billion SME financing gap by enabling inclusive, data-driven credit solutions in collaboration with financial institutions, telecoms, and platforms. We are currently operational in Kenya, Uganda, and expanding across East Africa.

Role Overview

We are seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.

Key Responsibilities

1. Administrative Support

• Assist in scheduling, filing, and maintaining organized physical and digital records
• Support logistics and coordination of internal and external meetings
• Handle basic procurement, stationery, and office supply tracking
• Maintain and update contact lists, customer data, and internal systems
• Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead

2. Collections Support

• • Contact customers via phone or SMS to follow up on outstanding loan repayments
  • Escalate high-risk accounts and propose follow-up strategies
  • Maintain accurate records of communication and customer interactions
  • Support with updating repayment reports and daily collection tracking
  • Liaise with the tech and credit teams to troubleshoot customer account issues
  • Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
  • Adhoc tasks - Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

Qualifications & Skills

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
• Strong communication skills (written and verbal) in English and Luganda
• Excellent organizational and time management abilities
• Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
• A proactive, can-do attitude with a strong sense of ownership and accountability
• Previous work experience in a customer-facing or administrative role is an added advantage

What You’ll Gain

• Hands-on experience working in a high-growth fintech
• Exposure to real-world credit operations and MSME financial inclusion
• Mentorship and learning opportunities with experienced professionals
• The opportunity to make a meaningful impact in Uganda’s financial inclusion journey