We are looking for a Sales Administrator - Customer Onboarding & Retention to own the customer journey from Day 5 to Day 90, ensuring no new M-KOPA customer falls through the gap between activation and successful payment patterns.

This role offers the opportunity to be the bridge between a customer's first device and their first successful payment—the person who makes the critical difference in those crucial first 90 days. You won't be doing ordinary admin work. You'll be the early-warning system who catches distress signals before defaults happen, the educator who ensures customers know exactly how to succeed, the follow-up engine who holds DSRs and agents accountable, and the quality guardian who ensures every new customer has the support they need. Working across Sales, Credit, Fraud, Contact Centre, and Field teams, you'll own structured touchpoints at Day 5, 10, 15, 30, and 90—building trust, forming habits, and setting repayment patterns that determine customer success.

About Us

We foster a culture where customer success meets operational excellence. Our team values persistent follow-through, structured communication, and early intervention that prevents problems rather than reacting to them. You'll be empowered to hold people accountable, flag issues before they escalate, and drive outcomes that directly impact customer repayment rates and business performance. Recognized by the Financial Times as one of Africa's Fastest Growing Companies (2022–2025) and TIME100 Most Influential Companies (2023 & 2024), we've served over 6 million customers, unlocking $1.5 billion in cumulative credit across Africa.

At M-KOPA, our Sales Administrators aren't just processing paperwork—they're mission-critical operators who ensure customers succeed in those make-or-break first 90 days, building the foundation that transforms first-time credit users into long-term M-KOPA customers.