Client Service Officer

at Fast Cleaners Limited
Location Kampala, Uganda
Date Posted May 16, 2026
Category Management
Customer Service
Job Type Full-time
Currency UGX

Description

About Us

Fast Cleaners Ltd is a professional cleaning and facility management company committed to delivering reliable, high-quality, and affordable cleaning solutions for homes, offices, commercial buildings, institutions, and industrial spaces.

Our services include:

  • Deep Cleaning Services
  • Office & Commercial Cleaning
  • Post-Construction Cleaning
  • Roof Tiles Cleaning
  • Carpet & Upholstery Cleaning
  • Fumigation & Pest Control
  • Landscaping & Compound Maintenance
  • Floor Care & Maintenance
  • Move-in & Move-out Cleaning
  • Paver & Concrete Surface Cleaning
  • Facility Support Services and management

 

 

We pride ourselves on professionalism, customer satisfaction, innovation, integrity, and operational excellence while maintaining a clean, safe, and healthy environment for our clients.

WE ARE HIRING

Fast Cleaners Ltd is inviting qualified, hardworking, and motivated individuals to apply for the following positions:

1. Client Service Officer – Roles & Responsibilities

  • Receiving and responding to customer inquiries through phone calls, WhatsApp, email, and social media platforms.
  • Handling client complaints and ensuring quick resolution of issues professionally.
  • Maintaining good relationships with existing and potential clients.
  • Scheduling cleaning appointments and coordinating service requests with operations teams.
  • Following up with clients after service delivery to ensure customer satisfaction.
  • Preparing quotations, invoices, and service agreements for clients.
  • Keeping accurate records of customer interactions and service history.
  • Assisting in client onboarding and explaining company services and packages.
  • Supporting sales and marketing teams in lead generation and customer retention activities.
  • Monitoring customer feedback and suggesting service improvement strategies.
  • Coordinating with supervisors to ensure timely and quality service delivery.
  • Managing customer databases and updating CRM records.
  • Promoting company services and upselling additional cleaning solutions to clients.
  • Preparing periodic customer service and client engagement reports.
  • Ensuring professionalism and excellent customer experience at all times.

Applying Instructions

  1. Interested candidates are encouraged to submit their applications and updated CVs to Fast Cleaners Ltd by uploading below.

 

Only shortlisted candidates will be contacted.

Deadline: 30th May 2026

CLICK HERE TO APPLY

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