About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client Spiro, we are looking for a competent, skilled, and experienced Swap Station Agent to work in Northern Uganda.

Vacancies:1

Reporting to: Swap Station Supervisor / Area Operations Manager

Job purpose:

The Swap Station Agent is the face of Spiro’s battery swapping network at the ground level. You will be stationed at a designated Spiro swap station and will be responsible for the day-to-day operations of the station, ensuring that Spiro riders have seamless access to fully charged batteries, receive outstanding customer service, and experience zero unnecessary downtime. You are a critical link in Spiro’s promise of reliable, clean, and affordable energy for every rider.

KEY RESPONSIBILITIES

Battery Swap Operations

Carry out fast, safe, and efficient battery swaps for Spiro riders, targeting sub-one-minute swap times.

Verify rider identity and authentication via the Spiro mobile app or RFID card before every swap.

Ensure all outgoing batteries are fully charged and all incoming (depleted) batteries are correctly placed in charging slots.

Monitor battery charging status continuously throughout the shift and escalate anomalies to the supervisor.

Handle multiple simultaneous swap requests during peak hours in an orderly, queued manner.

Station Management & Housekeeping

Maintain the swap station in a clean, organized, and safe condition at all times.

Conduct opening and closing station checks in accordance with Spiro’s Standard Operating Procedures (SOPs).

Ensure all batteries, lockers, and equipment are properly secured, labelled, and stored.

Report any damage, faulty, or underperforming batteries and equipment immediately using the Spiro reporting system.

Monitor power supply to the station and report outages or irregularities to the relevant technical team.

Customer Service & Rider Relations

Provide a welcoming, professional, and helpful experience to every rider visiting the station.

Educate riders on the battery swapping process, the Spiro app, subscription plans, and how to maximize their earnings.

Address and resolve basic rider complaints and queries on-site; escalate complex issues to the supervisor.

Collect rider feedback and relay insights to management to support continuous service improvement.

Support rider onboarding and first-time swap guidance for newly registered Spiro riders.

Data Recording & Reporting

Accurately record every swap transaction in the Spiro system, including rider ID, battery serial numbers, and swap time.

Maintain a daily station logbook capturing total swaps, battery inventory counts, technical incidents, and visitor remarks.

Prepare and submit daily and weekly operational reports to the Swap Station Supervisor.

Flag any discrepancies in battery counts or system records in a timely manner.

Safety & Compliance

Strictly adhere to all battery handling, electrical safety, and fire prevention protocols.

Ensure all personal protective equipment (PPE) is worn and available at the station.

Prevent unauthorized access to the battery storage and charging area.

Participate in regular safety drills, refresher trainings, and compliance audits.

Report any safety hazards, accidents, or near-misses immediately to the supervisor.

Community & Brand Representation

Act as a Spiro brand ambassador within the community, promoting Spiro’s mission of clean and affordable transport.

Support local rider acquisition efforts by engaging potential new Spiro riders and referring them through the proper channels.

Participate in community outreach events and station activations as directed by management

REQUIRED QUALIFICATIONS

• Diploma or certificate in any field; technical or vocational training, is an added advantage.
• Minimum of 1 year of experience in a customer-facing, operational, or field-based role.
• Basic literacy and numeracy skills with the ability to complete daily reports accurately.
• Proficiency in the local language(s); working knowledge of English is an advantage.
• Ability to use a smartphone and basic mobile applications (Spiro training will be provided).
• Physically fit and able to handle batteries and equipment as required by the role.

CORE COMPETENCES

Customer Focus

Delivers outstanding, rider-first service on every interaction.

Reliability & Punctuality

Shows up consistently and performs duties without prompting.

Attention to Detail

Accurately records data and monitors station assets diligently.

Integrity

Handles company assets, cash, and data with full accountability.

Problem Solving

Thinks on their feet to resolve rider issues quickly and calmly.

Team Collaboration

Works cooperatively with fellow agents and the operations team.