JOB DETAILS:

Join Our Team as a Receptionist at Calm Suites Limited

Location: Mutungo, Kampala, Uganda

Contract Type: Contract

Calm Suites Limited is a luxurious destination for hospitality, tranquility, natural beauty, and modern comfort. Situated on Mutungo Hill in Kampala, Uganda, our hotel offers a peaceful retreat from the hustle of big cities. Whether our guests are here for business, attending an event, or simply seeking relaxation, we are dedicated to providing an indelible experience of comfort and high-quality service amid serene natural surroundings.

Our Vision

To become the number one choice in Uganda for luxurious relaxation and event hosting, seamlessly blending natural beauty and upscale comfort.

Our Mission

To give unforgettable, peaceful moments that will inspire relaxation and tranquility in every guest for renewal.

Core Values

• Excellence: We exceed the expectations of our guests with high standards of service and hospitality.
• Integrity: We command trust by being truthful and transparent, dependable in all our actions.
• Respect to Nature: We implement sustainable practices to protect and celebrate the environment.
• Innovation: We are committed to continuous development regarding our services and facilities.

Company Culture

At Calm Suites, we pride ourselves on our collaborative, results-oriented, and flexible workplace culture.

The Role

We are seeking a proactive and customer-focused Receptionist to join our small team. Reporting to the Hotel Manager, you will play a crucial role in ensuring our guests feel welcomed and informed during their stay.

Key Responsibilities

1. Operate the telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
2. Greet guests upon arrival, determine the nature of their visit, and direct or escort them to their destinations.
3. Receive payments and record receipts for services provided.
4. Analyze data to answer questions from customers or the public.
5. File and maintain records efficiently.
6. Perform administrative support tasks, including proofreading and operating computers to manage various documents.

Preferred Duties

• Hear and resolve complaints from customers or the public.
• Collect, sort, and distribute mail, messages, or courier deliveries.

Qualifications

• Education: Post-secondary diploma in Hotel Management or related fields.
• Experience: 2-3 years of relevant experience as a receptionist or in a similar role.
• Skills: Proficient in speaking, active listening, service orientation, critical thinking, and coordination.
• Knowledge Areas: Strong understanding of customer service and personal service practices, as well as basic computer and electronics knowledge.
• Language Proficiency: Fluent in English and Luganda.

Desired Attributes

We are looking for someone who is honest, adaptable, and emotionally intelligent. Your ability to take initiative, work collaboratively, and think strategically will be essential to your success in this role.

Benefits

• Paid sick leave
• Free lunch
• Paid time off

Interested in applying for this job? Click here to submit your application now.
To apply, please submit your CV/Resume, Cover Letter, copies of your certificates and degrees, and references