About Organisation:

MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.

Job Summary: We are seeking a proactive and detail-oriented Collections Field Agent to join our dynamic team at MOGO. In this role, you will play a critical part in debt recovery efforts by conducting field visits, managing client interactions, and ensuring accurate documentation and reporting

Key Duties and Responsibilities:

• Carry out field visits as assigned by respective leadership or designated supervisor. The field visits should only result into one of the two outcomes: full recovery of arrears or repossession.
• Correctly and completely use the systems in place and update the Communication Logs for every interaction and action held on a given agreement. (ERP, Tracking, Microsoft Teams)
• Correctly profile client cases from investigations done, set and follow through the necessary actions on the systems used until closure.
• Report daily on workload assigned and tasks undertaken.
• Handling Customer, Association and staff queries mainly physically and occasionally over the phone, email and other Company communication channels.
• Educate current customers with information regarding their loans (outstanding dues, instalment dates, instalment amounts, payment procedures, safety measures, tracker functionality) as well as general information on where to find MOGO in case they need help.
• Actively participate in team meetings and perform any other duties as assigned by respective supervision.
• Support when called upon in emergency situations.

Qualifications, Skills and Experience:

• Diploma in Business Administration or related field.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• At least two years of relevant experience.
• Ability to adapt quickly and work independently.
• Fluent in English.
• Loyalty and Integrity

Equal Employment Opportunity Policy

Mogo is committed to diversity and equal employment opportunity and unbiased treatment of all individuals based on job-related qualifications and without regard to race, colour, gender, age, nationality, religion, creed, sexual orientation, gender identity, marital status, citizenship, disability, veteran status or any other basis prohibited by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Repossession Specialist”