JOB DETAILS:

Description

Lapaire is hiring a Sales Representative to develop and promote sales at one of the Lapaire Optical Centers, meeting physically with potential customers and handling customer service.  He/she will work closely with Eye Specialists from the Optical Center and will directly report to the Branch Manager.

Reach out and attend potential customers in the Field & at the Branch.

• Increase awareness around clear sight to all potential customers in the field and at the branch
• Participate in fieldwork activities like distributing flyers and interesting people to come into the branch for free vision tests
• Use your knowledge to explain the benefits of wearing eyeglasses & answer questions related to eyewear
• Listen and help people choose frames and lenses

Convert customers interest into successful sales

• • • Follow-up with potential prospects over the phone, answering their questions related to pricing, payment and delivery in order to convert them into paying customers
    • Enter contact details of customers into the database using the Lapaire CRM
    • Present clear pricing and installment plans options to potential customers
    • Collect deposits and close sales with customers in due time through convincing arguments and sales pitches

Ensure smooth delivery to customers

• Keep customers informed about the delivery and status of their order
• Take the customers through the procedure of picking up their glasses
• Inform customers about any after-sales service, how to leave a review and collect referrals from them

Candidate profile

• A-Level Certificate, Bachelor’s degree or Diploma in Commerce, Business Administration, Sales & Marketing , or any relevant field. +1 years of professional experience in a business/retail setting will be an advantage
• Previous experience in customer service within a retail or healthcare environment
• Proven experience as a field sales agent, with a focus on customer engagement
• Familiarity with point of sale (POS) systems and other digital sales tools
• Excellent communication and interpersonal skills are essential

Technical Skills:

• Proficiency in digital tools such as Microsoft Office (Word, Excel), email writing, and other business communication platforms
• Strong attention to detail in inventory management, data entry, and accurately recording customer information
• Basic knowledge of inventory control principles and stock management
• Ability to effectively use mobile devices for customer interactions, and adaptability to learn and use the company’s POS apps for billing and transactions
• Experience in sales pitching and working in a fast-paced, customer-focused environment

Personal Skills To Be Successful In This Job

• • Strong problem-solving skills, with the ability to think critically in customer interactions
  • Excellent communication and interpersonal skills, able to connect with customers from diverse backgrounds
  • A positive, flexible attitude, willing to adapt to changes within the company
  • Ability to work independently with minimal supervision while being a strong team player
  • High levels of integrity and trustworthiness in all interactions

Core Values

• Integrity: Always upholding ethical standards
• Customer-centric: Focused on delivering exceptional service and understanding customer needs
• Teamwork: Collaborative and able to work effectively with others
• Result-driven: Motivated to meet targets and achieve results
• Attention to detail: Careful and meticulous in managing tasks
• Time management: Efficient in managing tasks and meeting deadlines
• Positive attitude: Bringing enthusiasm and energy to the role
• Self-driven: Motivated to perform and grow without constant supervision