Job Summary:

We are seeking a well-presented, professional, and courteous Receptionist to join our front office team. As the face of our hotel, you will be responsible for providing exceptional service to guests, managing reservations, handling check-ins/check-outs, and ensuring a smooth and welcoming guest experience.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Manage the check-in and check-out process efficiently.

• Handle room bookings, inquiries, and special requests via phone, email, and in person.

• Provide guests with accurate information about hotel services, facilities, and local attractions.

• Maintain guest records and process payments accurately.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Handle guest concerns or complaints with a problem-solving attitude.

• Maintain a clean, organized, and professional front desk area at all times.

• Perform basic administrative duties as assigned.

Requirements:

• Must be 20 or 26 years old.

• Possess a Degree in any field or Diploma in Hotel Management or a related field.

• Excellent communication and customer service skills.

• Well-groomed, polite, and professional demeanor.

• Ability to multitask and remain calm under pressure.

• Proficient in Microsoft Office and basic computer skills.

• Fluency in English; additional languages are a plus.

• Willingness to work flexible hours, including weekends and holidays.

Compensation & Benefits:

• Monthly Salary: Ugs.250,000

• Weekly Allowance: Ugs.25,000

• Professional work environment

• Opportunities for growth within the hotel