Job Description

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

 On behalf of our client in the Banking Sector we are looking for a competent, skilled, and experienced Head Of Business Transformation Office to work in Kampala.

Location: Kampala

Vacancies:1

Roles and Responsibilities

Strategy Development & Performance Management

• Lead the development, monitoring, and execution of the Bank’s short-, medium-, and long-term strategic plans.
• Cascade aligned objectives across departments and functions to drive performance.
• Establish and monitor both quantitative and qualitative KPIs for the Bank’s strategic objectives.
• Stay abreast of industry trends and market developments, positioning the Bank to deliver competitive, industry-leading services.
• Act as the subject matter expert on strategy for Bank-wide business and functional units.
• Prepare monthly CEO updates to the Board and deliver critical business management information in simple, actionable formats.

Business Transformation & Operational Efficiency

• Identify and eliminate inefficiencies, redundancies, and duplicative efforts across business units.
• Analyze processes and workflows to identify bottlenecks and implement simplified, effective solutions that enhance operational efficiency and service delivery.
• Lead detailed project planning, budgeting, and execution for transformation initiatives, ensuring timely delivery, optimal resource use, and measurable impact.
• Oversee financial diagnostics to uncover cost-saving opportunities, margin improvement, and integration of cost optimization targets into annual budgets and forecasts.
• Conduct cost-benefit analyses to ensure proposed initiatives are financially viable and strategically aligned.
• Review third-party contracts and vendor relationships to identify renegotiation opportunities and drive cost efficiencies, in collaboration with Procurement and Legal.

Change Management & Culture Building

• Drive a high-performance culture through the creation, validation, and monitoring of functional and individual balanced scorecards.
• Lead change management initiatives to ensure successful adoption of transformation projects across all levels of the organization.
• Engage stakeholders through clear communication, training, and support to minimize disruption and maximize impact.
• Foster a culture of innovation, agility, and continuous improvement.

Innovation, Digital Transformation & Customer Experience

• Spearhead the Bank’s innovation and digital transformation strategy, ensuring it supports overall strategic objectives.
• Champion the adoption of digital solutions to enhance customer experience, streamline operations, and drive business growth.
• Collaborate with the Chief Technology, Digital, and Operations Officer to integrate the voice of the customer into all technology and process developments.
• Lead the development and execution of customer engagement plans, marketing strategies, and customer experience initiatives.
• Leverage market research and customer insights to optimize customer journeys and deliver superior service quality across all banking segments.

Governance, Budgeting & Reporting

• Participate in departmental budget preparation, procurement planning, and management of the CEO’s cost centers.
• Set key strategy benchmarks and monitor performance against them.

Follow up with business units on strategic actions, validate solution quality, and provide support to ensure effective implementation

Requirements

Qualifications

• A University degree in business or numerical bias degree or equivalent.
• A relevant post graduate qualification or professional qualification in accounting is an added advantage
• At least 7 years work experience preferably in a commercial environment, of which 2 years should be in Research, Business and/or financial analysis.
• Ability to analyze business opportunities and make value-adding recommendations.
• Logical thinking with creative problem-solving ability
• Great attention to detail and follow through skills.
• Commercial awareness
• An overall business acumen and solid financial grounding as well a proven and successful track record of developing and driving growth initiatives and identifying business opportunities to develop strategies that capitalize on those opportunities
• Should have strong digital awareness and exposure.
• Good communication and negotiation skills
• Excellent organizational, planning and time management skills
• Strong networking and relationship management skills
• Excellent interpersonal skills
• Should be self-driven and goal oriented.