JOB DETAILS:

Dispenser – Gulu

Brief Job Summary:
To participate in the preparation, documentation, and dispensing of drugs and other supplies to other hospital units and clients. This service requires a professional demeanor, excellent communication skills, and empathy to ensure patients are accurately counseled to improve adherence to treatment and guidelines.

Key Duties & Job Responsibilities:

• Prepare, package, label, and dispense drugs against validated prescriptions or orders, adhering to national standards and C-CARE procedures.
• Prepare documentation and labels for all products in accordance with C-CARE standard operating procedures.
• Receive and evaluate prescriptions/orders from patients or hospital staff against departmental protocols.
• Ensure prescriptions comply with legal requirements and liaise with medical/nursing staff as needed.
• Verify dispensed medicines against prescriptions and consult prescribing doctors for any doubts regarding appropriateness, dosage, or labeling.
• Communicate treatment information to patients and relay relevant details to team members.
• Monitor drug expiry dates to ensure timely rotation and use before expiration.
• Perform regular stock checks to ensure adequate medical supplies (drugs, sundries, fluids, etc.) and no expired items are present. This includes checking:
  • Theatre & Sterilization
  • Pharmacy cages and dispensary
  • Stock cupboards
  • Wards (OPD, IPDs)
• Ensure refrigerated items are stored at appropriate temperatures and monitor/record fridge temperatures regularly.
• Maintain accurate data entries and documentation for prescriptions/supplies (e.g., stock cards, Navision).
• Account for drug usage in the pharmacy and report any abuse of medical resources.
• Answer phone calls per C-CARE etiquette, assess queries, respond, or refer to appropriate staff.
• Attend meetings and training sessions as requested and stay updated via inter/intranet or noticeboards.
• Check for contraindications or harmful drug interactions (e.g., in pregnancy) to ensure patient safety.
• Dispose of expired or unwanted materials per C-CARE procedures.
• Participate in unit assessments and internal audits to ensure service quality.
• Ensure safe storage of materials/equipment and maintain adequate stock records.
• Perform other duties assigned by the Pharmacist or Pharmacy team leader.

Person Specifications:
Qualifications:

• Diploma in Pharmacy Technology.
• Registration with the Uganda Allied Health Professionals Council.

Years of Experience:

• At least 1 year of dispensing experience.

Skills Required:

• Knowledge of key pharmacology terms and standards.
• Dispensing experience is an added advantage.
• Basic computer knowledge.
• Excellent customer care and communication skills.
• Knowledge of key drug indications, regimens, and interactions.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team.
• Strong organizational skills with multitasking ability.
• Entrepreneurial mindset.
• Attention to detail and accuracy in dispensing medications.