JOB DETAILS:

Job Title: Manager - MoMo Pay Formal
Reporting to: Senior Manager – MoMo Pay
Division – Commercial Operations

Mission/ Core purpose of the Job

Manage the formal merchant business through well planned and coordinated Acquisition and retention initiatives in-line with company overall commercial agenda.

Responsibilities

Main Job Functions:
•    Manage the MoMo payments roadmap for formal segment (Group and Local FINCO).
•         •    Manage the MoMo payments roadmap for formal segment.
•    Drive MAU30 KPI through acquisitions and churn management.
•    Manage relationships with internal partners and third parties to scale the formal merchant’s growth opportunity.
•    Manage the end-to-end design of the formal merchants value propositions to ensure alignment target customer expectations.
•    Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
•    Deliver effective key processes (e.g. onboarding, Liquidation etc) to scale formal merchant base per targets and SLA agreements.
•    Liaise with customer interfacing teams to resolve formal merchant complaints and put in place a framework for continuous improvement of the formal merchant proposition.
•    Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins and pricing to ensure product/service uptake and profitability.
•    Utilize data driven approach to deliver product, sector and insights and short to medium term plans.

Qualifications

Education:
•    Bachelor’s degree in business management, Information technology, Commerce or any other related fields.
•    Proficient with MS applications especially Advanced excel, PowerPoint and any other tools for data visualization.
•    Digital finance certification is an added advantage.
Experience:
•    At least 5 years’ experience in sales, Marketing, Products Development, Customer experience related business or fintech.
•    Previous experience in payment system organisation will be an added advantage.
•    Demonstrated track record of execution and team supervision.
•    Exposed and able to break down strategy into plans and specific activities for teams.
Training:
•    Certification in digital money/digital finance
•    Project management
•    Advance excel and good analytical skills
Competencies:
•    Sales & marketing skills
•    Confident communicator
Behavioral Qualities:
•    Highly driven and inclined to action
•    Decisive
•    Independent but a team player
•    Customer oriented
•    Good attitude and adaptable
•    Attention to detail
•    Alert to environment changes and trends