Location: Masulita

Reports to: Operations Manager

Employment Type: Full-Time

About Us:

Beauvais Retreat Centre is a peaceful Christian founded sanctuary offering retreats, workshops, and holistic experiences designed to support resting, reflection, and undistracted group work focus and team building environment. Nestled in a tranquil setting, our retreat centre provides guests with an environment focused on restoration, mindfulness, and holistic well-being. Central to this experience is our commitment to offering nourishing, thoughtfully prepared meals that support physical and emotional wellness.

Role Overview

We are seeking a well-presented, courteous, and customer-focused Receptionist to serve as the face and first point of contact for our esteemed guests. This role requires a warm, professional demeanor, the ability to multitask in a fast-paced environment, and a strong sense of hospitality. The ideal candidate will have experience in front desk operations, excellent communication skills, and a passion for delivering memorable guest experiences.

Key Responsibilities:

• Welcome guests with warmth and professionalism upon arrival and ensure a smooth check-in and check-out process.
• Manage guest reservations efficiently using the hotel’s property management system (PMS).
• Provide accurate information about the retreat center’s services, facilities, schedules, and local attractions.
• Handle phone calls, emails, and other correspondence in a professional manner.
• Maintain an organized and clean front desk area.
• Process payments, issue receipts, and maintain accurate billing records.
• Respond promptly to guest inquiries, requests, and complaints, ensuring swift resolution or escalation to the appropriate department.
• Coordinate with housekeeping, food and beverage, and maintenance departments to ensure seamless guest services.
• Maintain guest confidentiality and adhere to all data protection regulations.
• Record and relay messages accurately and in a timely manner.
• Assist in administrative duties including filing, printing, and preparing guest welcome materials.

Qualifications & Experience:

• Minimum of a Diploma in Hospitality Management, Front Office Operations, Business Administration, or a related field.
• A Bachelor’s degree is preferred.
• 1–3 years of relevant experience in a hotel, lodge, or hospitality setting.
• Proficiency in MS Office Suite and experience with hotel management software (e.g., OPERA, RoomRaccoon, Cloudbeds) is an added advantage.

Key Competencies & Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service orientation.
• Highly organized and able to multitask effectively.
• Calm under pressure and solution-oriented.
• Professional appearance and demeanor.
• Discretion and confidentiality in handling guest information.
• Ability to work flexible shifts, including weekends and holidays.
• Fluency in English; knowledge of additional local or international languages is an added advantage.

What We Offer:

• A supportive, serene, and spiritual working environment.
• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• The chance to be part of a purpose-driven team delivering hospitality with impact.